At a Glance
- Tasks: Lead and inspire a dynamic call centre team to deliver top-notch customer service and drive sales.
- Company: Join a fun and innovative company that values leadership and teamwork.
- Benefits: Competitive salary up to £50K plus a £5K bonus for successful contract completion.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real impact by leading a high-performing team in a vibrant environment.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
The predicted salary is between 50000 - 50000 £ per year.
This is an amazing and exciting leadership role for a fun and innovative company. The position is to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence.
Location: Reading (occasional travel to the Head office in Leeds)
Salary: up to 50K + 5K on successful contract completion
Length: 12 month FTC
Hours: 8am to 6pm across 5 days per week (must be flexible on days)
Key Responsibilities- Lead, coach, and motivate call centre agents to achieve service and sales targets.
- Drive revenue through effective sales, upselling, and customer engagement strategies.
- Ensure customer enquiries and complaints are resolved professionally and efficiently.
- Monitor performance metrics, identify improvement opportunities, and implement action plans.
- Oversee daily call centre operations, including scheduling, resource planning, and service levels.
- Produce performance reports and use data to drive continuous improvement.
- Maintain high standards of quality, compliance, and customer satisfaction.
- Monitoring measures such as Average booking value, cost per call, complaint SLA s and call answer rate %.
Call Centre Manager (12 month FTC) employer: BramahHR Ltd
Join a vibrant and innovative company as a Call Centre Manager in Reading, where you'll lead a dynamic team dedicated to delivering exceptional customer service and driving sales performance. With a strong focus on employee development, we offer a supportive work culture that encourages growth and creativity, alongside competitive benefits including a salary of up to £50K plus an additional £5K upon successful contract completion. Experience the unique advantage of working in a fun environment that values flexibility and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Manager (12 month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on that perfect Call Centre Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to call centre management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved performance metrics in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Call Centre Manager (12 month FTC)
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've driven performance and created a positive environment for your team.
Be Specific About Your Achievements:When discussing your past roles, use specific examples that demonstrate your success in sales and customer service. Numbers speak volumes, so if you can quantify your achievements, do it!
Tailor Your Application:Make sure your application reflects the key responsibilities mentioned in the job description. We love it when candidates show they understand what we’re looking for and how they fit into our vision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BramahHR Ltd
✨Know Your Numbers
Familiarise yourself with key performance metrics relevant to call centres, like average booking value and call answer rates. Being able to discuss these figures confidently will show that you understand the operational side of the role.
✨Showcase Your Leadership Style
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you’ve driven sales performance or improved customer service. This will help demonstrate your capability to lead a high-performing team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as resolving a customer complaint or managing underperforming agents. Practising your responses can help you articulate your thought process clearly during the interview.
✨Research the Company Culture
Since this is a fun and innovative company, be prepared to discuss how your values align with theirs. Look into their approach to customer service and team dynamics, and think about how you can contribute to that culture.
