At a Glance
- Tasks: Coordinate service calls, schedule engineers, and manage customer communications.
- Company: Join a growing technical services team in Bracknell.
- Benefits: Competitive salary, onsite parking, and career development opportunities.
- Other info: Fast-paced environment with ongoing training and support.
- Why this job: Be part of a dynamic team delivering top-notch customer service.
- Qualifications: Experience in service desk or coordination roles is preferred.
The predicted salary is between 29500 - 29500 € per year.
We’re looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!
About the candidate
The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key. We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.
What you’ll do
- Coordinate reactive service calls and planned maintenance visits
- Schedule engineers and subcontractors efficiently
- Log, update and manage service tickets accurately
- Communicate with customers regarding faults, updates and service progress
- Escalate urgent or high-priority issues where required
- Support service performance against SLAs and KPIs
- Ensure engineers have the correct job and site information
- Assist with reporting, documentation and continuous service improvements
- Work closely with internal teams to deliver a high level of customer support
Benefits
- Competitive salary depending on experience
- Onsite parking
- Supportive and collaborative working environment
- Opportunity to develop within a growing business
- Ongoing training and career development
If this sounds like your next opportunity, we’d love to hear from you — apply today.
Service Co-Ordinator in Bracknell employer: BramahHR Ltd
Join our dynamic team in Bracknell as a Service Co-ordinator, where you'll thrive in a supportive and collaborative environment that prioritises customer service excellence. We offer competitive salaries, ongoing training, and ample opportunities for career development within a growing business, making it an ideal place for proactive individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-Ordinator in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on a Service Co-ordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination. Think about how you’d handle urgent situations or manage multiple priorities. We want you to shine and show off your organisational skills!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled challenging situations with clients. Remember, being personable and calm under pressure is key for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team in Bracknell.
We think you need these skills to ace Service Co-Ordinator in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service coordination or scheduling. We want to see how your skills match the fast-paced environment we thrive in, so don’t hold back on showcasing your organisational prowess!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you’re excited about joining our team and how your previous experiences have prepared you for this role. Keep it friendly and professional – we love a personable touch!
Showcase Communication Skills:As a Service Co-ordinator, strong communication is key. In your application, highlight examples where you've effectively communicated with customers or managed urgent situations. We want to know you can keep calm under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at BramahHR Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Co-ordinator role. Familiarise yourself with the key responsibilities like coordinating service calls and managing service tickets. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss specific examples from your past experience where you've successfully managed multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
As a Service Co-ordinator, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, especially when discussing how you handle urgent situations or customer interactions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the tools they use for scheduling, or how they measure success against SLAs and KPIs. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
