At a Glance
- Tasks: Be the first point of contact for support requests and help resolve customer issues.
- Company: Join a busy and growing team in a dynamic environment.
- Benefits: Enjoy 25 days holiday, health scheme, pension, and ongoing training.
- Other info: Fast-paced role with opportunities for professional growth and development.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: Strong communication skills and experience in a support or coordination role.
The predicted salary is between 32000 - 37000 € per year.
We’re looking for a 1st Line Support Engineer to join a busy and growing team based in Bracknell. This is a fantastic opportunity for someone with strong communication skills, a technical mindset and a proactive approach to customer support.
About the candidate
We’re looking for someone who is organised, reliable and confident when handling customer queries and technical issues. The ideal candidate will have previous experience within a support desk, helpdesk or coordination role (not IT focussed) and will be comfortable managing multiple tasks in a fast-paced environment while maintaining a high standard of customer service.
You will have strong communication skills, a professional and proactive approach, and excellent attention to detail. You should be confident prioritising workloads, troubleshooting basic technical issues and working with Windows operating systems and remote connection tools. Experience working to response time targets or service level agreements would be beneficial, along with the ability to work both independently and as part of a team.
What you’ll do
You’ll act as the first point of contact for incoming support requests, providing first-line assistance and coordinating issues through to resolution. You’ll manage service tickets, update internal systems accurately and ensure customers are kept informed throughout the process.
The role will involve remote troubleshooting, escalating issues where required and supporting engineers and internal teams with day-to-day coordination. You’ll also contribute to continuous improvements within the department and maintain up-to-date technical knowledge through training and development.
Benefits:
- 25 days holiday plus bank holidays
- Simply Health scheme
- Company pension
- Bonus scheme after probation
- Ongoing training and development opportunities
If this sounds like your next opportunity, we’d love to hear from you — apply today.
1st Line Support Engineer in Bracknell employer: BramahHR Ltd
Join a dynamic and supportive team as a 1st Line Support Engineer in Bracknell, where your proactive approach and strong communication skills will be valued. We offer a vibrant work culture that prioritises employee growth through ongoing training and development opportunities, alongside competitive benefits such as 25 days holiday, a company pension, and a bonus scheme. Experience a fulfilling career in a fast-paced environment that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Bracknell
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a 1st Line Support Engineer, try role-playing common support scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled customer queries or technical issues. We want to see how you approach challenges and find solutions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their team.
We think you need these skills to ace 1st Line Support Engineer in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and any relevant experience in support roles. We want to see how you’ve handled customer queries and technical issues before, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your proactive approach and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Technical Skills:Even if your previous roles weren't IT-focused, mention any experience with Windows operating systems or troubleshooting. We love seeing candidates who are eager to learn and grow their technical knowledge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team in Bracknell!
How to prepare for a job interview at BramahHR Ltd
✨Know Your Stuff
Make sure you brush up on basic technical issues and Windows operating systems. Familiarise yourself with common troubleshooting steps, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to role-play a customer interaction, so be ready to showcase your ability to handle queries confidently and professionally.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed multiple tasks in a fast-paced environment. Think of specific situations where you prioritised workloads effectively, as this will show that you can handle the demands of the role.
✨Be Proactive and Positive
Exude a proactive attitude during the interview. Share instances where you took the initiative to improve processes or support your team. A positive mindset can set you apart, especially in a customer service-focused position.
