At a Glance
- Tasks: Be the first point of contact for support requests and coordinate issue resolutions.
- Company: Join a busy and growing team in a dynamic environment.
- Benefits: Enjoy 25 days holiday, health scheme, pension, and bonus opportunities.
- Other info: Ongoing training and development to boost your skills and career growth.
- Why this job: Kickstart your career in tech while helping customers and solving problems.
- Qualifications: Strong communication skills and experience in support or coordination roles.
The predicted salary is between 28000 - 32000 € per year.
We are looking for a 1st Line Support Coordinator to join a busy and growing team based in Bracknell. This is a fantastic opportunity for someone with strong communication skills, a technical mindset and a proactive approach to customer support.
About the candidate
We are looking for someone who is organised, reliable and confident when handling customer queries and technical issues. The ideal candidate will have previous experience within a support desk, helpdesk or coordination role and will be comfortable managing multiple tasks in a fast-paced environment while maintaining a high standard of customer service.
You will have strong communication skills, a professional and proactive approach, and excellent attention to detail. You should be confident prioritising workloads, troubleshooting basic technical issues and working with Windows operating systems and remote connection tools. Experience working to response time targets or service level agreements would be beneficial, along with the ability to work both independently and as part of a team.
What you’ll do
You’ll act as the first point of contact for incoming support requests, providing first-line assistance and coordinating issues through to resolution. You’ll manage service tickets, update internal systems accurately and ensure customers are kept informed throughout the process.
The role will involve remote troubleshooting, escalating issues where required and supporting engineers and internal teams with day-to-day coordination. You’ll also contribute to continuous improvements within the department and maintain up-to-date technical knowledge through training and development.
Benefits
- 25 days holiday plus bank holidays
- Simply Health scheme
- Company pension
- Bonus scheme after probation
- Ongoing training and development opportunities
If this sounds like your next opportunity, we’d love to hear from you apply today!
1st Line Support Coordinator in Bracknell employer: BramahHR Ltd
Join our dynamic team in Bracknell as a 1st Line Support Coordinator, where we prioritise employee growth and development through ongoing training opportunities. Our supportive work culture fosters collaboration and innovation, ensuring that you are not just another employee but a valued member of our community. With competitive benefits including a generous holiday allowance and a bonus scheme, we strive to create a rewarding environment for those looking to make a meaningful impact in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Coordinator in Bracknell
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try role-playing common support scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your technical mindset! Brush up on basic troubleshooting techniques and be prepared to discuss how you've handled technical issues in the past. This will demonstrate your proactive approach to customer support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line Support Coordinator in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your technical mindset and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 1st Line Support Coordinator role. Share specific examples of how you've handled customer queries or technical issues in the past.
Show Off Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we like our team members to be!
How to prepare for a job interview at BramahHR Ltd
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around Windows operating systems and remote connection tools. Be ready to discuss any troubleshooting experiences you've had, as this will show your proactive approach to resolving customer issues.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Highlight situations where you managed to keep clients informed during a support process, as strong communication is key for this role.
✨Demonstrate Organisational Skills
Think of times when you successfully managed multiple tasks in a fast-paced environment. Be ready to explain how you prioritised your workload and maintained high standards of customer service, as this will resonate well with what they’re looking for.
✨Familiarise Yourself with Service Level Agreements
If you have experience working to response time targets or service level agreements, make sure to mention it. If not, do a bit of research on what these entail and be prepared to discuss how you would handle such expectations in the role.
