At a Glance
- Tasks: Lead daily operations, ensuring exceptional customer service and coordinating events.
- Company: Join a vibrant family leisure sector client focused on delivering fun experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and fosters a positive culture.
- Qualifications: Previous managerial experience in leisure or retail and knowledge of food hygiene required.
- Other info: Ideal for organised individuals with a passion for mentoring and problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Bramah Recruitment are recruiting for an Assistant Manager to join one of our fantastic clients in the family leisure sector. This is a fast paced role ideal for a customer focused and organised individual with a broad skillset to assist in delivering exemplary customer service and high levels of service. This is a diverse operational role which will see you leading by example and working across all functions!
Responsibilities:
- To assist in day to day site operations, organising the people teams, delivering exceptional service to visitors and ensuring an excellent customer experience from start to finish.
- To assist with the organisation and delivery of visitor events and bookings acting as a senior staff contact and coordinating on the ground service provision.
- To assist the daily operations of the F&B function ensuring high standards of food hygiene and safety.
- To work closely with the General Manager to continuously and strategically improve service provision, help with managing costs and to suggest improvements to aid overall profitability.
- To continually represent the brand and the site positively driving repeat visits from customers.
Skills:
- Experience in a managerial role in the leisure or retail sectors is essential.
- Experience working in a food and beverage function with working knowledge of food hygiene and safety procedures.
- Strong interpersonal skills with the ability to mentor and coach colleagues.
- Strong communication skills both written and verbally.
- Can do attitude is essential.
- Strong organisational skills with the ability to problem solve quickly.
Assistant Manager employer: BramahHR Ltd
Contact Detail:
BramahHR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the family leisure sector and the specific challenges it faces. Understanding the dynamics of customer service in this environment will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in managing teams, especially in fast-paced environments. Be ready to share specific examples of how you've successfully led a team to deliver exceptional service.
✨Tip Number 3
Prepare to discuss your knowledge of food hygiene and safety procedures. This is crucial for the role, so being able to articulate your understanding will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've effectively resolved issues in a previous role. This will demonstrate your ability to think on your feet and maintain high service standards.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managerial roles, particularly in the leisure or retail sectors. Emphasise any specific achievements related to customer service and operational management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your ability to deliver exceptional customer experiences. Mention your experience in food and beverage functions and how it aligns with the role.
Highlight Key Skills: In your application, clearly outline your strong interpersonal and communication skills. Provide examples of how you've mentored or coached colleagues in previous roles, as this is crucial for the Assistant Manager position.
Showcase Problem-Solving Abilities: Include specific instances where you've successfully solved problems in a fast-paced environment. This will demonstrate your organisational skills and 'can do' attitude, which are essential for the role.
How to prepare for a job interview at BramahHR Ltd
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll need to demonstrate your ability to deliver exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your problem-solving skills and how you ensured a positive experience.
✨Highlight Your Leadership Experience
This role requires leading by example, so be ready to discuss your previous managerial roles. Share specific instances where you mentored or coached team members, and how your leadership contributed to the team's success.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to showcase your organisational abilities. Talk about how you've successfully managed multiple tasks or events in the past, ensuring everything runs smoothly and efficiently.
✨Familiarise Yourself with Food Hygiene Standards
Since the role involves overseeing food and beverage operations, brush up on food hygiene and safety procedures. Be prepared to discuss your knowledge and any relevant experiences, as this will show your commitment to maintaining high standards.