At a Glance
- Tasks: Lead and develop a client-focused team to drive performance and enhance customer experience.
- Company: Join a supportive, people-focused organisation with growth opportunities.
- Benefits: Competitive salary, 27 days annual leave, private healthcare, and regular salary reviews.
- Other info: Dynamic role with clear development pathways and opportunities for progression.
- Why this job: Make a real impact by coaching a high-performing team and building strong client relationships.
- Qualifications: Experienced people manager with a commercial mindset and strong communication skills.
The predicted salary is between 38000 - 40000 £ per year.
We’re looking for an experienced Client Account Lead to lead and develop a client-focused team, driving strong commercial performance and an excellent customer experience.
You’ll take ownership of day-to-day team performance, with a focus on improving conversion, protecting margin and supporting revenue growth.
You’ll coach and motivate your team, build strong client relationships and use performance data to identify opportunities and continually improve results.
About the candidate
You’ll be an experienced people manager with a strong commercial mindset and a track record of developing high-performing teams.
You’ll be confident managing KPIs, coaching individuals and using performance data to drive improvements.
A natural communicator and relationship builder, you’ll be comfortable working with clients and senior stakeholders, influencing decisions and negotiating when required.
You’ll be proactive, organised and solutions-focused, with the ability to balance excellent customer service with achieving commercial results.
Salary
£38,000–£40,000 per annum, depending on experience
Hours
8:45am–5:30pm, Monday to Friday
Location
- Devon
- What you’ll do
- Lead, coach and develop the team to achieve individual and business objectives.
- Drive commercial performance, focusing on conversion, revenue and margin.
- Monitor KPIs and use performance data to identify opportunities for improvement.
- Develop a proactive and consultative approach to sales and client enquiries.
- Build strong relationships with key clients and understand their ongoing requirements.
- Support the team with complex or commercially important opportunities.
- Maintain high standards of customer service throughout the client journey.
- Work collaboratively across the business to support client retention and growth.
- Continually improve processes, productivity and ways of working.
Benefits
- A supportive, people-focused culture
- Clear performance expectations and development pathways
- Regular salary reviews
- Opportunities for progression within a growing organisation
- 27 days annual leave
- Private Healthcare
Think you could make an impact in this role? We’d love to hear from you — apply today!
Client Account Lead in Exeter employer: BramahHR Ltd Careers
Join a leading organisation in central Bracknell that values its employees and offers a fantastic salary and benefits package, including a competitive pension scheme and additional overtime pay. With a strong focus on employee growth and a dynamic work culture, this role as a Maintenance Site Technician provides the opportunity to engage in varied, hands-on tasks while being part of a supportive team dedicated to maintaining a safe and efficient environment. Experience a stable, permanent position where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Lead in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BramahHR Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BramahHR Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Lead in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BramahHR Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at BramahHR Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BramahHR Ltd Careers!
How to prepare for a job interview at BramahHR Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
