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- Tasks: Lead a high-performing team to deliver exceptional customer experiences.
- Company: Join a dynamic venue focused on inclusivity and excellence.
- Benefits: Enjoy a collaborative work culture and opportunities for growth.
- Why this job: Make a real impact by fostering a positive environment and exceeding service standards.
- Qualifications: Looking for passionate leaders with strong customer service skills.
- Other info: Be part of a creative team that values respect and accountability.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview
As the Assistant General Manager, you will work in close partnership with the leadership team to oversee the operational success of the venue and inspire a dedicated, high-performing team. In this role, you will lead by example, delivering and guiding exceptional customer experiences throughout the entire customer journey. By fostering a culture of commitment, inclusivity, and excelle…
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Duty Manager employer: BRAMAH HR LTD
Contact Detail:
BRAMAH HR LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with our company values and culture. During your interactions, whether in interviews or networking, showcase how your personal values align with ours. This will demonstrate that you are not just a fit for the role, but also for our team.
✨Tip Number 2
Highlight your experience in managing teams and driving customer engagement. Be ready to share specific examples of how you've successfully led a team to exceed service standards and create memorable customer experiences.
✨Tip Number 3
Prepare to discuss key performance indicators (KPIs) relevant to the role. Show us that you understand how to use financial and feedback data to improve operational success and profitability.
✨Tip Number 4
Demonstrate your knowledge of health and safety regulations. Be prepared to talk about how you've ensured compliance in previous roles, as this is crucial for maintaining our high standards and passing audits.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, team leadership, and operational management. Use specific examples that demonstrate your ability to foster a positive culture and achieve KPIs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how you can contribute to creating exceptional customer experiences and maintaining high service standards.
Highlight Leadership Skills: In both your CV and cover letter, emphasize your leadership style and how you have successfully managed teams in the past. Provide examples of how you've inspired others and driven performance.
How to prepare for a job interview at BRAMAH HR LTD
✨Showcase Your Leadership Style
As a Duty Manager, you'll need to inspire and lead your team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated a team in the past.
✨Understand Key Performance Indicators
Familiarize yourself with common KPIs relevant to the role. Be ready to explain how you would use financial and feedback data to drive success and improve performance at the venue.
✨Demonstrate Customer Engagement Skills
Prepare to share specific instances where you enhanced customer experiences. Highlight your approach to ensuring every interaction is memorable and aligns with the company's values.
✨Discuss Compliance and Safety Knowledge
Since compliance with health and safety regulations is crucial, be ready to talk about your experience with audits and how you ensure adherence to quality and safety standards in operations.
