Weekend Customer Service Centre Advisor

Customer Support Advisor 28,110 per annum, Plus an excellent Monthly Bonus, and lots of great benefits. Working 5/7 days per week, opening hours 0730 – 1800. This will include weekend working on a rota basis Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation We are currently recruiting a talented and results driven Customer Support Advisor to join our busy contact centre team in our Contact Centre. Our Customer Support Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers’ businesses running smoothly. Multi skilled across both sales and customer care functions Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers Ensure good communication links with various departments and utilise and follow internal policies Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process Meet and exceed quality targets in line with the Quality Framework You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You will be resilient – accepting and learning from mistakes and building future solutions. Great rapport building ability – communication is key Experience on SAP would be desirable, but not essential – our training is second to none. A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance Pension Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility At Brakes we’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.