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- Tasks: Lead and motivate a team of up to 12 Account Managers in a dynamic contact centre.
- Company: Join Brakes, part of Sysco, the world's leading foodservice business.
- Benefits: Enjoy a competitive salary, discounts on food, generous holidays, and career growth opportunities.
- Why this job: Be part of a fun, empowering culture that values your contributions and development.
- Qualifications: Minimum 2 years' experience in a team manager role, ideally in a sales-focused contact centre.
- Other info: Opportunity to work with a supportive team and make a real impact on customer experience.
The predicted salary is between 28100 - 38400 £ per year.
Contact Centre Team Manager – Account Manager
Working Monday to Friday 37.5 hours, £32,123 plus a competitive bonus structure. Excellent career development, discounted products and services and much more!
We are currently recruiting for a Team Manager to join the Account Management team in Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need, and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co-ordinating and delivering.
- To be successful, the post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given – Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, Excel, Word, PowerPoint etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
Benefits:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with option to purchase more.
- Recognition awards and Incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
There’s a lot on offer, so what are you waiting for?
Team Manager - Account Manager (Tamworth) employer: Brakes
Contact Detail:
Brakes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Account Manager (Tamworth)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Team Manager in a contact centre. Understand how to motivate and develop a sales team, as this will be crucial in your discussions during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Research Brakes' values and culture. Be prepared to explain how your personal values align with theirs, as cultural fit is often just as important as skills and experience.
✨Tip Number 4
Network with current or former employees of Brakes if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Team Manager - Account Manager (Tamworth)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in team management and sales within a contact centre environment. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the responsibilities and how your skills align with their needs, particularly in coaching and developing team members.
Highlight Key Skills: In your application, emphasise your communication, problem-solving, and organisational skills. Provide examples of how you've successfully managed teams and improved customer experiences in previous roles.
Showcase Results: Include quantifiable achievements in your application. For instance, mention any KPIs you have met or exceeded in past positions, as this will demonstrate your results-oriented approach and ability to drive performance.
How to prepare for a job interview at Brakes
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, highlighting how you empowered them to achieve their goals.
✨Understand the Company Culture
Familiarise yourself with the values and culture of the company. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer handling skills. Think of specific scenarios where you resolved conflicts or improved customer satisfaction, and be prepared to share these stories.
✨Demonstrate Your Commercial Awareness
The role requires strong commercial awareness. Research the industry trends and challenges facing the company. Be ready to discuss how you can help improve revenue and customer experience based on your insights.
