Job Description
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Job Description
Contact Centre Team Manager – Lead Generation
Working Monday to Friday 37.5
£32,926 plus an a competitive bonus structure - Excellent career development, discounted products and services and much more!
We are currently recruiting a for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre.
As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co-ordinating and delivering.
- To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or
