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- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, part of Sysco, a leading foodservice business with a fun culture.
- Benefits: Competitive salary, generous discounts on food, holiday allowance, and recognition awards.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
- Other info: Exciting career growth opportunities and a supportive team atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
Contact Centre Team Manager – Lead Generation
Working Monday to Friday 37.5 hours per week.
£32,123 plus a competitive bonus structure - Excellent career development, discounted products and services and much more!
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre.
As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need, and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co-ordinating and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- Set KPIs, aligned to our business objectives, for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given – Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, including Excel, Word, PowerPoint etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
Benefits:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
There’s a lot on offer, so what are you waiting for?
Lead Generation Team Manager in Tamworth employer: Brakes
Contact Detail:
Brakes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Generation Team Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Lead Generation Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team management and lead generation. We suggest doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved performance in previous roles. This will help you stand out as the perfect fit for the Team Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Generation Team Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Generation Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase your results-oriented mindset.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your people skills, problem-solving abilities, and how you can contribute to our culture of empowerment.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you've improved team performance or customer satisfaction in previous roles to make your application stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brakes
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a successful team in a lead generation environment. Think about how you would motivate and develop a team of Lead Generation Executives. Be ready to share specific examples from your past experiences that demonstrate your ability to lead and inspire.
✨Showcase Your Results Orientation
This role is all about delivering results, so come prepared with metrics and achievements from your previous roles. Highlight how you've met or exceeded KPIs in the past, and be ready to discuss your strategies for driving performance and improving customer experience.
✨Demonstrate Your Coaching Skills
As a Team Manager, you'll need to foster a coaching culture. Prepare to discuss how you've provided feedback and developed team members in previous positions. Share specific instances where your coaching led to improved performance or morale within your team.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to convey important messages effectively.
