At a Glance
- Tasks: Lead a team to enhance customer satisfaction and resolve complex inquiries.
- Company: Join Brakes, the UK's largest foodservice supplier, part of Sysco.
- Benefits: Enjoy competitive salary, generous holiday, pension scheme, and discounts on delicious products.
- Other info: Diverse and inclusive culture where everyone can thrive and contribute.
- Why this job: Make a real impact in a growing company that values your unique talents.
- Qualifications: Strong leadership skills, analytical thinking, and experience in customer service management.
The predicted salary is between 33500 - 33500 £ per year.
£33,500 plus great benefits!
Requirement any 5 from 7 days with the flexibility to work day shift between 9:00 and 17:00 typically Monday to Friday (39 hrs).
Brakes is a top UK food business and a proud part of Sysco – the world's leading foodservice company. We’re growing across the country and aiming to be the absolute best in our industry. So join us as a Customer Service Manager and take your career to the next level.
A satisfying role: We are looking for a proactive and detail-oriented Customer Service Manager to enhance customer satisfaction and loyalty by supporting initiatives and providing direct support to customers and internal teams. You'll have a valid full scope of customer incentives. Act as a liaison across teams to ensure root causes of issues are resolved. Ensuring complex inquiries and audit disputes are handled professionally, providing data-driven solutions. Manage a team of administrators, including the resolution team to drive team performance by setting expectations, managing change, and consistently providing feedback and coaching.
What you bring to the mix:
- Strong commercial awareness and the ability to motivate everyone to achieve targets.
- Analytical thinking and the ability to create data-driven change plans.
- Experience coaching a team, and people management, driving performance across multiple sites.
- Extensive experience balancing operational needs, customer and commercial expectations.
- The ability to manage change within a team and influence others.
- Multiple stakeholder management skills that drive a culture of two-way feedback.
- A focus on continuous improvement and using data insights, trends, and team input to improve processes.
- Experience using Microsoft Office, knowledge of SAP and CRM systems (e.g., Salesforce).
- Foodservice operational experience desirable.
- CPC holder desired or someone with the willingness to acquire CPC within your first year.
Bags of benefits: We take care of our people. On our team, you’ll be able to take your pick from everything from a pension scheme and generous holiday to family-friendly flexibility and ongoing training. You’ll get fantastic discounts on our delicious products too.
Tempted to join the team? Apply today!
Additional Information: At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes: Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Customer Service Manager in Tamworth employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture that values diversity and inclusion while providing ample opportunities for personal and professional growth. As a Customer Service Manager, you'll enjoy competitive benefits, including a pension scheme, generous holiday, and discounts on our quality products, all within a supportive environment that encourages you to shape our culture and thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the foodservice industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Brakes and understanding their values. Show us how your experience aligns with their mission of enhancing customer satisfaction and loyalty. Tailor your responses to highlight your analytical thinking and people management skills.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've driven performance in previous roles and how you can bring that expertise to Brakes. We want to hear about your successes in managing teams and resolving complex inquiries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Brakes family and contributing to our culture of continuous improvement.
We think you need these skills to ace Customer Service Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your people management experience and any relevant achievements that showcase your ability to drive performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've enhanced customer satisfaction in previous roles and how you can bring that expertise to Brakes.
Showcase Your Analytical Skills:Since we value data-driven decision-making, don’t forget to mention your analytical thinking abilities. Provide examples of how you've used data insights to improve processes or resolve complex inquiries in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Brakes
✨Know Your Stuff
Before the interview, make sure you understand Brakes' mission and values. Familiarise yourself with their customer service approach and how they handle complex inquiries. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare examples of how you've successfully coached and motivated teams in the past. Highlight your experience in managing change and driving performance, as this is crucial for the role.
✨Be Data-Driven
Brakes values analytical thinking and data-driven solutions. Come prepared with examples of how you've used data insights to improve processes or resolve issues. This will demonstrate your ability to create effective change plans.
✨Emphasise Inclusivity
Brakes is committed to fostering a diverse and inclusive culture. Be ready to discuss how you've contributed to a positive team environment and how you value different perspectives. This aligns with their goal of ensuring everyone feels they belong.
