At a Glance
- Tasks: Lead and motivate a team of Account Managers to achieve sales and service excellence.
- Company: Join Brakes, the UK's largest foodservice supplier with a vibrant culture.
- Benefits: Competitive salary, generous discounts, holiday allowance, and recognition awards.
- Other info: Diverse and inclusive culture where your unique talents are celebrated.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
The predicted salary is between 32926 - 45000 £ per year.
Contact Centre Team Manager – Account Manager
Working Monday to Friday 37.5 hours, £32,926 with OTE of £45,000 plus a competitive bonus structure for high performance. Excellent career development, discounted products and services, and much more!
We are currently recruiting for an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre, but this could be a hybrid opportunity for the right person.
As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need, and you will be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Account Managers ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating, and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- Set KPIs, aligned to our business objectives, for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level in a contact centre environment managing a sales-based team.
- Results orientated – confident, self-motivated, and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff, and suppliers.
- Ability to proactively give feedback and act on feedback given – champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, including Excel, Word, PowerPoint, etc.
- Excellent communication, influencing, and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires, and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
Benefits:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more!
At Brakes, everyone is welcome. We don’t want you to ‘fit our culture’; we want you to help define it, and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV; we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated, and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes, and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes is built on a passion for food and feeding the nation. We are the UK’s largest foodservice supplier. Every day, Brakes delivers the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes, and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Account Manager Team Manager in Tamworth employer: Brakes
Brakes is an exceptional employer that prioritises employee growth and development, offering a competitive salary and a generous benefits package including discounts on quality food products. With a vibrant work culture that celebrates diversity and inclusion, employees are empowered to define the company culture while enjoying meaningful career opportunities within the UK's largest foodservice supplier. Join us in Tamworth, where you can lead a motivated team and contribute to our mission of delivering excellence in food service.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Team Manager in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brakes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brakes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager Team Manager in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brakes:Your cover letter is your chance to shine! Tell us why you want to work at Brakes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brakes!
How to prepare for a job interview at Brakes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
