Account Manager, Sales Team in Tamworth

Job Description Job Description Account Manager Team Manager – Contact Centre Monday to Friday | 37.5 hours per week | £35,395 + Competitive Commission structure, Bonus & Incentives We’re looking for an ambitious and people-focused Contact Centre Team Manager to join our Account Management team at our Tamworth Contact Centre. This is an exciting opportunity for an experienced contact centre leader to take the next step in their career, leading and developing a team of up to 12 Account Managers and helping them achieve their full potential. At Brakes, we believe great leadership creates great customer experiences. You’ll play a key role in building a high-performing, motivated and empowered team where every sales and service opportunity is maximised. We’ll provide the training, support and development you need to succeed. As a Team Manager, you’ll be responsible for creating an environment where people can thrive, customers receive an exceptional experience and commercial opportunities are maximised. Lead, coach and motivate a team of up to 12 Account Managers, supporting every individual to reach their maximum potential. Take ownership of the recruitment, selection, performance and ongoing development of your team. Support the Operations Manager in delivering the department’s strategic objectives and business plan, including involvement in key projects. Identify and champion opportunities to increase revenue and improve the customer experience. Create a strong coaching culture, providing regular feedback, guidance and support. Manage performance against key KPIs across sales, service, cost, employee engagement and customer satisfaction. Build strong relationships across all levels of the business and act as a positive role model for Brakes values. A minimum of 2 years’ experience at Team Manager or Supervisor level within a contact centre environment, ideally managing a sales-focused team. A confident, positive and results-driven approach, with strong commercial awareness. A genuine passion for delivering an outstanding customer experience. The ability to give and receive feedback and champion a coaching and development culture. Strong planning and organisational skills, with the ability to prioritise and perform under pressure. Good computer literacy and confidence using Microsoft Office, including Excel, Word and PowerPoint. A commitment to living and demonstrating Brakes values every day. We believe in recognising great people and rewarding great performance. As well as a competitive salary, you’ll benefit from: Competitive salary of £35,395 Competitive bonus structure, additional bonuses and incentives Recognition awards and performance incentives Huge discounts on a fantastic range of food and award-winning products Generous holiday allowance, with the option to purchase additional days Pension scheme Real career development opportunities The opportunity to be part of Sysco, the world’s leading foodservice business, opening the door to a world of career possibilities If you’re an inspiring people leader who thrives on developing others, delivering results and creating exceptional customer experiences, we’d love to hear from you. Bring your leadership, energy and ambition to Brakes — and let’s make great things happen together.