At a Glance
- Tasks: Lead and motivate a team of Account Managers to achieve sales and service goals.
- Company: Join Sysco, the world’s leading foodservice business with a fun and supportive culture.
- Benefits: Competitive salary, generous discounts on food, holiday allowance, and pension.
- Other info: Exciting career growth opportunities and a chance to work with a great team.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Minimum 2 years’ experience in a contact centre managing a sales-based team.
The predicted salary is between 32926 - 32926 £ per year.
Working Monday to Friday 37.5 hours, £32,926 plus a competitive bonus structure. Excellent career development, discounted products and services, and much more!
We are currently recruiting for an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre, but this could be a hybrid opportunity for the right person.
As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Responsibilities include:
- Direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Coaching, advisory, coordinating, and delivering on KPIs aligned to our business objectives, incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
Requirements:
- Minimum 2 years’ experience at team manager or supervisor level in a contact centre environment managing a sales-based team.
- Results-oriented – confident, self-motivated, and positive attitude with strong commercial awareness.
- Ability to proactively give feedback and act on feedback given – champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Outstanding planning and organisational skills, with the ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
We offer a competitive salary, huge discounts on all sorts of lovely food and award-winning products, a generous holiday allowance with the option to purchase more, a pension, and real career opportunities as part of Sysco, the world’s leading foodservice business.
Account Manager - Client Team in Tamworth employer: Brakes
As an Account Manager at our Tamworth Contact Centre, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and substantial discounts on our award-winning products, we foster a culture of empowerment and teamwork, ensuring that every team member can reach their full potential while enjoying a fulfilling career with us.
