At a Glance
- Tasks: Lead and motivate a team of Account Managers to achieve sales and service goals.
- Company: Join a leading foodservice business with a fun and supportive culture.
- Benefits: Competitive salary, generous discounts on products, and career development opportunities.
- Other info: Enjoy a hybrid work option and be part of a world-class team.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: 2+ years in a team manager role within a contact centre, strong coaching skills.
The predicted salary is between 32926 - 32926 £ per year.
Working Monday to Friday 37.5 hours, £32,926 plus a competitive bonus structure. Excellent career development, discounted products and services, and much more!
We are currently recruiting for an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre, but this could be a hybrid opportunity for the right person.
As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Responsibilities include:
- Direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Coaching, advisory, coordinating, and delivering on KPIs aligned to our business objectives, incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
Requirements:
- Minimum 2 years’ experience at team manager or supervisor level in a contact centre environment managing a sales-based team.
- Results-oriented – confident, self-motivated, and positive attitude with strong commercial awareness.
- Ability to proactively give feedback and act on feedback given – champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Outstanding planning and organisational skills, with the ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
We offer a competitive salary, huge discounts on all sorts of lovely food and award-winning products, a generous holiday allowance with the option to purchase more, a pension, and real career opportunities as part of Sysco, the world’s leading foodservice business.
Account Manager/ Account Lead in Tamworth employer: Brakes
Brakes is an exceptional employer that prioritises employee growth and development, offering a competitive salary and a generous bonus structure alongside extensive training and support. Located in Tamworth, our vibrant work culture fosters empowerment and teamwork, ensuring that every team member can thrive while enjoying significant discounts on our award-winning products. Join us to be part of a leading foodservice business where your contributions are valued and career opportunities abound.
