At a Glance
- Tasks: Lead and motivate a team of Account Managers to achieve sales and service goals.
- Company: Join Brakes, part of Sysco, a leading foodservice business with a fun culture.
- Benefits: Competitive salary, generous discounts on food, holiday allowance, and pension.
- Other info: Exciting career growth opportunities and a supportive training environment.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: 2+ years in a team manager role within a contact centre, strong coaching skills.
The predicted salary is between 32926 - 32926 £ per year.
Working Monday to Friday 37.5 hours, £32,926 plus a competitive bonus structure. Excellent career development, discounted products and services, and much more!
We are currently recruiting for an Account Management Team Manager to join the Account Management team in our Tamworth Contact Centre, with potential for a hybrid opportunity for the right person.
As a Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Responsibilities include:
- Direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
- Supporting the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Identifying opportunities to improve revenue and customer experience.
- Coaching, advising, coordinating, and delivering on KPIs aligned to our business objectives, incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
Requirements:
- Minimum 2 years’ experience at team manager or supervisor level in a contact centre environment managing a sales-based team.
- Results-oriented with a confident, self-motivated, and positive attitude, along with strong commercial awareness.
- Ability to proactively give feedback and act on feedback given, championing a coaching culture.
- Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Outstanding planning and organisational skills, with the ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
Benefits include:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
Account Management Team Manager in Tamworth employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth, where you can lead and inspire a dedicated team of Account Managers. With a competitive salary, generous holiday allowance, and extensive career development opportunities within Sysco, the world’s leading foodservice business, you will thrive in an environment that values empowerment and personal growth while enjoying significant discounts on our award-winning products. Join us to make a meaningful impact and have fun along the way!
