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- Tasks: Provide advanced support and mentor team members in a dynamic Service Desk environment.
- Company: Join Sysco International, a diverse company that values unique talents and fosters inclusivity.
- Benefits: Enjoy hybrid work options, a supportive culture, and opportunities for professional growth.
- Why this job: Be part of a team that values your voice and helps you thrive while making a real impact.
- Qualifications: Fluent in English and either French or Swedish, with extensive Service Desk experience required.
- Other info: Sysco celebrates diversity and is committed to ensuring everyone feels they belong.
The predicted salary is between 36000 - 60000 £ per year.
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Senior Service Desk Analyst (French or Swedish speaking), Ashford
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Client:
Brakes
Location:
Ashford, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
3f6f7aecf0c8
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Job Description
Senior Service Desk Analyst (Europe)
Hybrid – Ashford, Belfast or London
Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.
Reporting to the Senior Team Lead – Service Desk, this role serves as a senior escalation point within the Service Desk. You will provide advanced level 1 and level 2 support, including mentoring team members, managing after-hours requests, and handling complex incidents with a high level of professionalism.
*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French*
Key Responsibilities
- Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop
- Ensure case ownership and coordinate support from internal teams as needed
- Escalate unresolved incidents to appropriate leadership teams and follow through to resolution
- Provide coverage during after-hours or Team Lead absences, assisting with escalations and call volumes
- Mentor junior analysts, deliver training, and create advanced knowledge articles
- Document case details thoroughly in ServiceNow, including impact and steps taken
- Meet and exceed defined KPIs and CSat scores
- Support internal customers 24/7/365 via assigned shift patterns
- Maintain business continuity through after-hours and on-call support
- Uphold Sysco\’s Code of Conduct and training objectives
- Work independently in a remote environment
Skills and Experience
- Extensive Service Desk experience, with advanced ServiceNow ITSM usage
- Proven ability to resolve complex technical issues
- Fluent in English and French or Swedish (required)
- Strong communication and interpersonal skills
- Advanced troubleshooting, remote support, and mentoring skills
- Comfortable working in high-pressure, escalated environments
- Familiarity with VMware Workspace ONE Access or similar tools
Education and Certifications
- Demonstrated advanced IT knowledge and experience in a similar role
- ITIL v4 or ITSM certification preferred
- AWS certifications and Microsoft MCSE a plus
- Proficient with Microsoft Office365 tools
Additional Information
At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We\’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
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Senior Service Desk Analyst (French or Swedish speaking) employer: Brakes
Contact Detail:
Brakes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst (French or Swedish speaking)
✨Tip Number 1
Brush up on your technical skills, especially in ServiceNow and advanced troubleshooting. Being well-versed in these areas will not only help you during the interview but also demonstrate your capability to handle complex incidents.
✨Tip Number 2
Practice your bilingual communication skills. Since this role requires fluency in English and either French or Swedish, being able to articulate your thoughts clearly in both languages will set you apart from other candidates.
✨Tip Number 3
Familiarise yourself with Sysco's values and culture. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, showing that you are a good fit for their team.
✨Tip Number 4
Network with current or former employees of Sysco. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Senior Service Desk Analyst (French or Swedish speaking)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills. Highlight your experience in Service Desk roles, especially any advanced troubleshooting or mentoring experience.
Tailor Your CV: Customise your CV to reflect the specific skills mentioned in the job description, such as your proficiency in ServiceNow and your bilingual capabilities in English and either French or Swedish.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with Sysco's values. Mention your experience in high-pressure environments and your commitment to customer service.
Highlight Relevant Certifications: If you have ITIL v4, AWS, or Microsoft MCSE certifications, make sure to include them prominently in your application. These qualifications can set you apart from other candidates.
How to prepare for a job interview at Brakes
✨Showcase Your Bilingual Skills
Since this role requires fluency in English and either French or Swedish, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or explain technical concepts in both languages, so practice switching between them smoothly.
✨Highlight Your Service Desk Experience
Make sure to discuss your extensive experience in Service Desk roles, particularly any advanced troubleshooting you've done. Be ready to provide specific examples of complex incidents you've resolved and how you managed escalations.
✨Prepare for Technical Questions
Expect to face technical questions related to ServiceNow ITSM and other tools mentioned in the job description. Brush up on your knowledge of these systems and be ready to explain how you've used them in past roles.
✨Demonstrate Your Mentoring Abilities
As a Senior Service Desk Analyst, mentoring junior analysts is key. Prepare to discuss your mentoring style and any training you've provided in the past. Share examples of how you've helped others grow in their roles.
