Working Full time 37.5 hours per week between the hours of 07.30 - 18.00 working weekends on a rota basis
We are currently recruiting a talented and results driven Senior Advisor to join our busy contact centre team in our Ewloe Contact Centre.
If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you’ll love working as a Brakes Senior Advisor.
The role of Senior Advisor is to work highly efficiently and effectively as a trusted advisor and expert supporting both customers and colleagues. You will provide support and guidance to ensure Advisors are enabled to provide an excellent service to our customers and to ensure the company's reputation is maintained and enhanced, this includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions.
This role supports both the Team Managers and Operations Managers, and will be engaged in training, buddying and supporting the team. They’re the people who make it happen for our customers – ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. Deliver an excellent customer experience, supplying fast, up to date resolutions.
Support Team Managers with coaching and development.
The role will be a mixture of advisor, coaching, co-ordinating & quality monitoring.
You will understand the KPI’s aligned to our business objectives incorporating service, cost, employee engagement and customer satisfaction.
Ensure all customer queries/complaints are documented using the appropriate systems and processes.
Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness.
Ability to proactively give feedback and act on feedback given – Champions a coaching and empowerment culture.
A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more.
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
Senior Customer Care Advisor employer: Brakes
Medina is an exceptional employer that fosters a dynamic and supportive work culture, perfect for ambitious individuals looking to thrive in sales. With uncapped bonus potential and opportunities for personal and professional growth, employees are encouraged to develop their skills while making a meaningful impact in the vibrant Isle of Wight community. Join us to be part of a team that values innovation, collaboration, and success.
