At a Glance
- Tasks: Support customers with their queries and ensure smooth operations.
- Company: Join Brakes, a leading foodservice business delivering to thousands across the UK.
- Benefits: Competitive salary, monthly bonuses, generous discounts, and holiday allowance.
- Other info: Inclusive workplace with real career growth opportunities.
- Why this job: Be the hero that keeps businesses running while enjoying great perks.
- Qualifications: Customer service skills; experience with SAP is a plus but not required.
The predicted salary is between 14996 - 14996 £ per year.
Customer Support Advisor, £14,996 per annum, plus an excellent monthly bonus and lots of great benefits.
Working 4 hours per day, any 5/7 days per week, opening hours 07:30 – 18:00. This will include weekend working on a rota basis.
Start Date: 3rd August – Training is 5 weeks, working Monday to Friday 09:00 to 13:00 to complete this.
We are currently recruiting a talented and results-driven Customer Support Advisor to join our busy contact centre team.
Our Customer Support Advisors are the smile on the end of the line, the people with all the answers, the everyday heroes that help keep our customers’ businesses running smoothly. They are multi-skilled across both sales and customer care functions.
- Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution, and managing service issues.
- Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty, and customer lifetime value.
- Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers.
- Ensure good communication links with various departments and utilise and follow internal policies.
- Take ownership of personal development to maintain and develop knowledge of Brakes products, services, and processes.
- Meet and exceed quality targets in line with the Quality Framework.
You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You will be resilient – accepting and learning from mistakes and building future solutions. Great rapport-building ability – communication is key.
Experience on SAP would be desirable, but not essential – our training is second to none.
Benefits include:
- A competitive salary
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
At Brakes, we’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture; we want you to help define it.
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Part-time Customer Operations Advisor employer: Brakes
Brakes is an exceptional employer that values its employees and fosters a supportive work culture, offering competitive salaries, generous holiday allowances, and substantial discounts on delicious food products. As part of Sysco, the world’s leading foodservice business, you will have access to real career growth opportunities while working in a diverse and inclusive environment that encourages innovation and personal development. Join us as a Part-time Customer Operations Advisor and be a vital part of our mission to feed the nation, all while enjoying a flexible work schedule that fits your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Operations Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brakes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brakes and let us see your personality shine through!
We think you need these skills to ace Part-time Customer Operations Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brakes.
Get Familiar with Our Brand:Before applying, take some time to learn about Brakes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brakes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brakes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brakes will surely appreciate.
