At a Glance
- Tasks: Assist customers with inquiries and build strong relationships through excellent service.
- Company: Join Brakes, part of Sysco, the global leader in foodservice.
- Benefits: Enjoy discounts on products, recognition awards, and career growth opportunities.
- Other info: Be part of a dynamic team with real career advancement potential.
- Why this job: Flexible hours and a chance to make a real impact in customer care.
- Qualifications: Strong communication and problem-solving skills; thrive in fast-paced settings.
The predicted salary is between 25000 - 32000 £ per year.
Brakes in Ewloe is looking for a Customer Support Advisor to join their busy contact center team. Candidates will take ownership of customer inquiries, using a sales-through-service approach while fostering loyalty and strong relationships. Ideal applicants possess excellent communication and problem-solving skills, with the ability to thrive in a fast-paced environment.
Key benefits include:
- A huge discount on all Brakes products
- Recognition awards
- Real career opportunities as part of Sysco, the world's leading foodservice business
Part-Time Customer Care Pro — Flexible Hours & Perks employer: Brakes
Brakes in Ewloe is an exceptional employer, offering a vibrant work culture where customer care is at the heart of our operations. With flexible hours and generous perks, including substantial discounts on products and recognition awards, we prioritise employee growth and development as part of Sysco, the world's leading foodservice business, ensuring that our team members thrive in their roles while building meaningful relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Care Pro — Flexible Hours & Perks
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brakes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brakes and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Care Pro — Flexible Hours & Perks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brakes.
Get Familiar with Our Brand:Before applying, take some time to learn about Brakes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brakes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brakes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brakes will surely appreciate.
