At a Glance
- Tasks: Join our contact centre team to support customers and resolve queries.
- Company: Brakes, a leading foodservice business delivering millions of products daily.
- Benefits: Competitive salary, monthly bonuses, huge product discounts, and career growth opportunities.
- Other info: Flexible hours with training provided; perfect for students seeking part-time work.
- Why this job: Be part of a dynamic team that values customer care and innovation.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 14996 - 14996 £ per year.
£14,996 per annum, plus an excellent monthly bonus and lots of great benefits. Working 4 hours per day and any 5/7 days per week, opening hours 07:30 – 18:00. This will include weekend working on a rota basis. 20 hours per week.
Start Date: 3rd August – Training is 5 weeks and you will be working Monday to Friday 09:00 – 13:00 to complete this.
Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes. We deliver 1.5 million products each day from our fleet of 2000 trucks to thousands of customers in the UK.
The role of Customer Support Advisor involves:
- Joining our busy contact centre team.
- Being multi-skilled across sales and customer care functions.
- Taking ownership of all inbound and outbound customer contacts, including order placement and query resolution.
- Using a Brakes sales-through-service approach to add value, drive profitable growth, build loyalty and increase customer lifetime value.
- Understanding customer needs and maintaining relationships, liaising with Field Sales to nurture and retain customers.
- Ensuring good communication links with various departments and following internal policies.
- Being self-motivated to deliver high productivity, achieve personal scorecard targets and assist in overall departmental KPIs.
- Taking ownership of personal development to maintain and develop knowledge of Brakes products, services and processes.
- Meeting and exceeding quality targets in line with the Quality Framework.
You will live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You enjoy working collaboratively with a dedicated focus on driving results and are resilient, learning from mistakes to build future solutions. You embrace an inclusive working environment and act with integrity and honesty in everything you do.
Required skills and competencies:
- Ability to think quickly on your feet, enabling the best outcome for all customers.
- Excellent problem-solving skills.
- Great rapport-building ability – communication is key.
- Strong written and verbal communication with great attention to detail.
- Ability to work in a busy and fast-paced environment.
- Experience on SAP would be desirable, but not essential – our training is excellent.
What you’ll get:
- Huge discount on all Brakes products.
- Recognition awards and incentives.
- Pension scheme.
- Real career opportunities – part of Sysco, the world’s leading foodservice business.
- And more…
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Part Time Customer Care Advisor employer: Brakes
Brakes is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. As a Part Time Customer Care Advisor, you will benefit from flexible working hours, generous discounts on products, and recognition awards, all while being part of a dynamic team that values collaboration and innovation. With real career opportunities within Sysco, the world’s leading foodservice business, you can look forward to meaningful growth in your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Care Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brakes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brakes and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Care Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brakes.
Get Familiar with Our Brand:Before applying, take some time to learn about Brakes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brakes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brakes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brakes will surely appreciate.
