At a Glance
- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, part of Sysco, a leading foodservice business with a fun culture.
- Benefits: Competitive salary, generous discounts on products, holiday allowance, and pension.
- Other info: Exciting career growth opportunities and a chance to work with a great team.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Minimum 2 years' experience in a team manager or supervisor role, ideally in a contact centre.
The predicted salary is between 32000 - 35000 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Responsibilities include:
- Direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Coaching, advisory, co-ordinating and delivering.
- Setting KPIs aligned to our business objectives for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
Requirements:
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results orientated – confident, self-motivated and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given – champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
We offer:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
NEW Lead Business Development Manager employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where teamwork and empowerment are at the forefront. With competitive salaries, generous holiday allowances, and significant discounts on a variety of award-winning products, employees are not only rewarded for their hard work but also encouraged to grow through comprehensive training and career development opportunities. Joining Brakes means being part of Sysco, the world’s leading foodservice business, which opens up a world of possibilities for your professional journey.
