At a Glance
- Tasks: Support customers and colleagues while enhancing the customer experience in a dynamic contact centre.
- Company: Join Sysco, the world’s leading foodservice business with a vibrant team culture.
- Benefits: Competitive salary, generous discounts, holiday allowance, and recognition awards.
- Other info: Exciting career growth opportunities within a supportive and inclusive team.
- Why this job: Make a real impact by providing excellent service and coaching in a fast-paced environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a results-oriented mindset.
We are currently recruiting a talented and results driven Senior Advisor to join our busy contact centre team in our Ewloe Contact Centre.
The role:
- If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you’ll love working as a Brakes Senior Advisor.
- The role of Senior Advisor is to work highly efficiently and effectively as a trusted advisor and expert supporting both customers and colleagues.
- You will provide support and guidance to ensure Advisors are enabled to provide an excellent service to our customers and to ensure the company's reputation is maintained and enhanced, this includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions.
- This role supports both the Team Managers and Operations Managers, and will be engaged in training, buddying and supporting the team.
- The post holder will be required to be hands on and be able to work in a fast paced and dynamic environment, therefore it is critical you are able to set a good example of professionalism.
- Handle both inbound and outbound customer contacts.
- Ensure all issues are dealt with according to agreed KPI’s.
- Deliver an excellent customer experience, supplying fast, up to date resolutions.
- Support Team Managers with coaching and development.
- The role will be a mixture of advisor, coaching, co-ordinating & quality monitoring.
- You will understand the KPI’s aligned to our business objectives incorporating service, cost, employee engagement and customer satisfaction.
- Ensure all customer queries/complaints are documented using the appropriate systems and processes.
- Train nominated advisors as appropriate to fulfil development requirements of team.
- Act as an SME on key area(s) systems and processes.
- To deputise for a Team Manager in their absence, to ensure the day-to-day activities are carried out efficiently and effectively.
Required skills and competencies:
- Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness.
- Ability to proactively give feedback and act on feedback given – Champions a coaching and empowerment culture.
- Proven rapport builder with excellent influencing and negotiating skills.
- Experienced at handling and diffusing irate colleague and customer situations.
- Excellent problem-solving skills - Shows flexibility and adaptability for the good of our customers.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- A strong Team player with focus on continuous improvement.
What you’ll get:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with option to purchase more.
- Recognition awards and Incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Senior Policy Adviser (Part Time) in London employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture that prioritises employee development and empowerment. Located in Tamworth, our Contact Centre provides a supportive environment where you can thrive as an Account Manager Team Manager, with access to comprehensive training, competitive bonuses, and generous discounts on our award-winning products. Join us to be part of a dynamic team that values your contributions and fosters real career growth within the world’s leading foodservice business.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Policy Adviser (Part Time) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brakes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brakes and let us see your personality shine through!
We think you need these skills to ace Senior Policy Adviser (Part Time) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brakes.
Get Familiar with Our Brand:Before applying, take some time to learn about Brakes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brakes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brakes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brakes will surely appreciate.
