At a Glance
- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join a leading foodservice business with a fun and supportive culture.
- Benefits: Competitive salary, generous discounts, holiday allowance, and career growth opportunities.
- Other info: Enjoy recognition awards and incentives while working with a passionate team.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
The predicted salary is between 34000 - 40000 £ per year.
Contact Centre Team Manager – Lead Generation
Working Monday to Friday 37.5 hours, £32,926 plus a competitive bonus structure. Excellent career development, discounted products and services, and much more!
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating, and delivering.
- To be successful, the post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years' experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results orientated – Confident, self-motivated, and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff, and suppliers.
- Ability to proactively give feedback and act on feedback given – Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, including Excel, Word, PowerPoint, etc.
- Excellent communication, influencing, and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires, and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
Benefits:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility.
- And much more....
There's a lot on offer, so what are you waiting for?
Lead Generation Team Manager in Kingsbury employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where teamwork and empowerment are at the forefront. With competitive salaries, generous holiday allowances, and extensive career development opportunities within Sysco, the world's leading foodservice business, employees can thrive both personally and professionally while enjoying significant discounts on a variety of products. Join us to be part of a dynamic team that values your contributions and fosters a fun, engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Generation Team Manager in Kingsbury
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Lead Generation Team Manager at Brakes, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Brakes. Tailor your message to explain why you’re drawn to them and how you can contribute as a Lead Generation Team Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Lead Generation Team Manager in Kingsbury
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Brakes:When writing your cover letter, make sure to tailor your message specifically for Brakes. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Brakes
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Brakes that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Brakes that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Brakes’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
