At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for customers in both English and French.
- Company: Global food service company committed to diversity and inclusion.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Remote work opportunity with a culture that values belonging.
- Why this job: Join a dynamic team and make a difference in customer service while using your language skills.
- Qualifications: Experience in Service Desk environments and knowledge of ITIL and ServiceNow.
The predicted salary is between 30000 - 42000 £ per year.
A global food service company in the UK is seeking a bilingual Service Desk Analyst who speaks English and French. The role involves providing first-line IT support, troubleshooting issues, and delivering excellent customer service.
Applicants should have experience in Service Desk environments and a strong familiarity with ITIL principles and ServiceNow. This position is full-time and promotes a diverse and inclusive culture, ensuring everyone feels they belong as part of the team.
Bilingual Service Desk Analyst - French/English (Remote) in Kent employer: Brakes
As a leading global food service company, we pride ourselves on fostering a diverse and inclusive work environment where every employee feels valued and empowered. Our remote Bilingual Service Desk Analyst role offers competitive benefits, opportunities for professional growth, and the chance to be part of a dynamic team dedicated to delivering exceptional IT support. Join us and contribute to a culture that prioritises collaboration and innovation while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Service Desk Analyst - French/English (Remote) in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL principles and ServiceNow knowledge. We want to show that we’re not just bilingual but also tech-savvy!
✨Tip Number 3
Practice your customer service skills! Role-play common support scenarios with a friend to ensure we can handle tricky questions with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Bilingual Service Desk Analyst - French/English (Remote) in Kent
Some tips for your application 🫡
Show Off Your Bilingual Skills:Since this role is all about being bilingual, make sure to highlight your French and English language skills in your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience:When you're writing your application, focus on your experience in Service Desk environments. We’re looking for specific examples of how you've provided IT support and resolved issues, so make it relevant to what we do at StudySmarter.
Emphasise Customer Service:This role is all about delivering excellent customer service. Share stories that showcase your ability to handle customer queries and provide solutions. We love seeing how you’ve gone the extra mile for users in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us at StudySmarter!
How to prepare for a job interview at Brakes
✨Brush Up on Your ITIL Knowledge
Make sure you’re familiar with ITIL principles, as they’re crucial for the role. Review key concepts and be ready to discuss how you've applied them in previous positions.
✨Show Off Your Bilingual Skills
Since this role requires both English and French, practice switching between the two languages. Be prepared to answer questions in both languages to demonstrate your fluency and comfort level.
✨Prepare for Common Service Desk Scenarios
Think about common issues you’ve encountered in a Service Desk environment and how you resolved them. Be ready to share specific examples that highlight your troubleshooting skills and customer service approach.
✨Emphasise Your Team Spirit
This company values diversity and inclusion, so be sure to express your commitment to teamwork. Share experiences where you contributed to a positive team culture or helped colleagues feel included.
