Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line technical support and manage IT assets for end-users.
- Company: Join Sysco, a leading foodservice business with a vibrant tech team.
- Benefits: Competitive salary, generous holiday allowance, and amazing discounts on food and shopping.
- Why this job: Make a real impact by supporting innovative technology in a dynamic environment.
- Qualifications: Knowledge of Microsoft products, MDM platforms, and excellent customer service skills.
- Other info: Great career growth opportunities and recognition awards await you!
The predicted salary is between 36000 - 60000 £ per year.
Job DescriptionSysco are currently recruiting for a Services Engineer to join the Technology team reporting to the Services Engineer Manager.As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner.This role is fully office based based in our Hemel Hempstead depot so you must be within a commutable distance and comfortable with daily commuting.Key Accountabilities and Responsibilities:Provide both onsite and remote 2nd line support for end-usersAbility to prioritise workload to ensure service levels are maintained.Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.Proactive replacement of end of life assets, including the asset disposal or recycling of the old device.Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role.Administration of mobile devices via an MDM platform and SIM card connectionsMaintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air ConditioningEnsure that changes are made in accordance to change management guidelines and policies.Providing support to projects as required to support the deployment of new technologies.About you:The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks.What we offer:A competitive salaryPension schemeGenerous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.Huge discounts on all sorts of lovely food and award-winning products through our staff shopDiscounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.Recognition awards and IncentivesReal career opportunities – being part of Sysco, the worlds leading foodservice business, opens a world of possibility.
IT Services Engineer (Hemel Hempstead) employer: Brakes
Contact Detail:
Brakes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Engineer (Hemel Hempstead)
✨Tip Number 1
Network like a pro! Reach out to current employees at Sysco or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft products, MDM platforms, and troubleshooting techniques. We want you to shine!
✨Tip Number 3
Show off your customer service skills during the interview. Sysco values a friendly and professional approach, so share examples of how you've helped users in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Services Engineer (Hemel Hempstead)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Services Engineer role. Highlight your experience with Microsoft products, MDM platforms, and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service skills and your passion for technology. Let us know why you’re excited about joining our team at Sysco and how you can contribute.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and proactive approach to IT challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at Brakes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially Windows 10 and 11, Office 365, and Azure. Be ready to discuss your experience with MDM platforms like Endpoint Manager (Intune) and demonstrate your understanding of networking concepts.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer or colleague. Highlight your interpersonal skills and how you handle challenging situations with a friendly and professional attitude.
✨Be Prepared for Scenario Questions
Expect questions that put you in real-life situations, like managing incidents or prioritising workloads. Prepare by thinking through how you would approach these scenarios, focusing on your problem-solving skills and ability to maintain service levels.
✨Demonstrate Attention to Detail
With responsibilities like maintaining an accurate asset inventory, it's crucial to show that you pay attention to detail. Bring examples of how you've successfully managed documentation or inventory in the past, and be ready to discuss your methods for ensuring accuracy.