At a Glance
- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join Sysco, the world’s leading foodservice business with a vibrant culture.
- Benefits: Competitive salary, generous discounts, holiday allowance, and recognition awards.
- Other info: Exciting career growth opportunities and a supportive training environment.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
The predicted salary is between 32926 - 40000 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co-ordinating and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- Set KPIs, aligned to our business objectives, for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given – Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, including Excel, Word, PowerPoint, etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
Benefits:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and Incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
There’s a lot on offer, so what are you waiting for?
Outbound Lead Team Manager in Fazeley employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where teamwork and personal development are at the forefront. With competitive salaries, generous holiday allowances, and unique benefits like substantial discounts on award-winning products, employees are empowered to thrive both personally and professionally. Joining our Lead Generation team means being part of a supportive environment that values your contributions and fosters career growth within the world’s leading foodservice business.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Lead Team Manager in Fazeley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Brakes and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you can energise a group and drive results, so be ready to share those experiences.
✨Tip Number 3
Prepare questions for your interviewers! Show us that you're engaged by asking about team dynamics, growth opportunities, or how success is measured. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our fantastic team at Brakes.
We think you need these skills to ace Outbound Lead Team Manager in Fazeley
Some tips for your application 🫡
Keep Your CV Fresh:Before you hit that apply button, make sure your CV is up to date! Highlight your experience in managing teams and any sales achievements. We want to see what makes you stand out!
Tailor Your Application:Read through the job description carefully and tailor your application to match. Use keywords from the listing to show us you’re the perfect fit for the Outbound Lead Team Manager role.
Show Off Your People Skills:As a Team Manager, you'll need to lead and motivate your team. Make sure to showcase your people skills and any relevant experience in coaching or mentoring others in your written application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Brakes
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare specific examples of how you've developed team members and driven results in a sales environment, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to discuss how you align with their mission and how you can contribute to creating a positive and empowering environment for your team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as underperformance or conflict within your team. Practise your responses to demonstrate your problem-solving skills and ability to coach effectively.
✨Showcase Your Customer-Centric Approach
Be prepared to discuss how you prioritise customer satisfaction in your management style. Share examples of how you've improved customer experiences and how you plan to continue doing so in this role.
