At a Glance
- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, part of Sysco, a leading foodservice business with a vibrant culture.
- Benefits: Competitive salary, generous discounts on food, holiday allowance, and career growth opportunities.
- Other info: Dynamic work environment with recognition awards and incentives.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
The predicted salary is between 32926 - 32926 £ per year.
We are currently recruiting a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co‑ordinating and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results Orientated – Confident, self‑motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given – Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, Excel, Word, PowerPoint etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment.
- Role model company values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem solving capabilities.
Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
We offer a competitive salary, huge discounts on products, generous holiday allowance, recognition awards and incentives, pension, and real career opportunities as part of Sysco, the world’s leading foodservice business.
New Business Team Manager in Fazeley employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where teamwork and empowerment are at the forefront. With a competitive salary, generous holiday allowance, and extensive career development opportunities within Sysco, the world's leading foodservice business, employees can thrive both personally and professionally while enjoying significant discounts on a variety of products. Join us to be part of a supportive team that values your contributions and fosters a fun, engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Team Manager in Fazeley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for management roles and practice your answers. We want you to showcase your leadership skills and how you can motivate a team of Lead Generation Executives.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. We love candidates who are not just qualified but also bring a positive vibe to the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the best fit for the job!
We think you need these skills to ace New Business Team Manager in Fazeley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase your results-driven approach. We want to see how you've led teams to success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Lead Generation team. Share specific examples of how you've motivated teams and improved performance in previous roles. Let us see your passion!
Showcase Your Skills:Don’t forget to highlight your communication and problem-solving skills. We’re looking for someone who can inspire and lead a team, so make sure you provide examples of how you've done this in the past. Be confident in your abilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team. Don’t miss out on this opportunity!
How to prepare for a job interview at Brakes
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare examples of how you've developed team members and driven results in a sales environment, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research the company’s values and culture, especially their focus on empowerment and customer-centric approaches. Be ready to discuss how you align with these values and how you would foster a similar culture within your team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as improving team performance or resolving conflicts. Think through potential scenarios and your strategies for addressing them, showcasing your problem-solving skills.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to demonstrate your influencing and negotiation skills through examples from your past experiences.
