At a Glance
- Tasks: Lead and inspire a team of Lead Generation Executives to achieve targets.
- Company: Brakes, a dynamic company focused on customer experience.
- Benefits: Competitive salary, career development, and generous discounts.
- Other info: Join a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by coaching and growing your team in a vibrant environment.
- Qualifications: Proven team management experience, ideally in contact centres.
The predicted salary is between 30000 - 40000 £ per year.
Brakes is looking for a Lead Generation Team Manager for our Tamworth Contact Centre. You will lead a team of up to 12 Lead Generation Executives, focusing on recruitment, team performance, and customer experience. The role involves coaching, coordinating, and ensuring KPIs are met. You should have a proven track record as a team manager, ideally in contact centres, with a results-oriented and customer-centric approach. Enjoy a competitive salary, career development opportunities, and generous discounts.
Lead Generation Team Manager — Inspire, Coach & Grow in Fazeley employer: Brakes
Brakes is an exceptional employer, offering a dynamic work environment at our Tamworth Contact Centre where you can inspire and grow a team of Lead Generation Executives. With a strong focus on employee development, competitive salaries, and generous discounts, we foster a culture that values coaching and performance, ensuring that every team member has the opportunity to thrive in their career while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Generation Team Manager — Inspire, Coach & Grow in Fazeley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brakes on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Lead Generation Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and KPIs. We should also think of examples from our past experiences that showcase our coaching skills and results-driven mindset.
✨Tip Number 3
Showcase our leadership style! During interviews, let’s share how we inspire and grow our teams. Use specific examples to highlight how we've improved performance and customer experience in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Brakes team.
We think you need these skills to ace Lead Generation Team Manager — Inspire, Coach & Grow in Fazeley
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and coached others to achieve their goals, especially in a contact centre environment.
Focus on Results:We love a results-oriented approach! Be sure to include specific examples of how you've met or exceeded KPIs in your previous roles. This will help us understand your impact on team performance.
Customer-Centric Mindset:Since customer experience is key for us, share any experiences where you’ve improved customer satisfaction or engagement. This shows us that you’re not just about numbers but also about people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brakes
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to lead generation. Be ready to discuss how you've met or exceeded these metrics in your previous roles. This shows you understand the importance of results and can drive team performance.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction. This will demonstrate your ability to inspire and grow a team.
✨Understand the Customer Experience
Familiarise yourself with Brakes' approach to customer experience. Think about how you can enhance this within your team. During the interview, share ideas on how to create a customer-centric culture that aligns with their values.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges they face, and expectations for the role. This not only shows your interest but also helps you gauge if the company culture aligns with your leadership style.
