At a Glance
- Tasks: Lead and motivate a dynamic team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, part of Sysco, a leading foodservice business with a fun culture.
- Benefits: Competitive salary, generous discounts on food, holiday allowance, and recognition awards.
- Other info: Exciting career growth opportunities and a chance to work with a passionate team.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
The predicted salary is between 32926 - 40000 £ per year.
Contact Centre Team Manager – Lead Generation
Working Monday to Friday 37.5 hours per week, £32,926 plus a competitive bonus structure. Excellent career development, discounted products and services, and much more!
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating, and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- Set KPIs aligned to our business objectives for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results orientated – confident, self-motivated, and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff, and suppliers.
- Ability to proactively give feedback and act on feedback given – champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Excellent communication, influencing, and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires, and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
Benefits:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more!
There’s a lot on offer, so what are you waiting for?
Lead Generation Team Manager in Fazeley employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where team collaboration and personal development are at the forefront. With competitive salaries, generous holiday allowances, and unique benefits like substantial discounts on award-winning products, employees are empowered to thrive both personally and professionally. Joining our Lead Generation team means being part of a supportive environment that values your contributions and fosters career growth within Sysco, the world’s leading foodservice business.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Generation Team Manager in Fazeley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Lead Generation Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for team management roles and practice your answers. We want you to showcase your leadership skills and how you can motivate a team of Lead Generation Executives.
✨Tip Number 3
Show off your results! When discussing your past experiences, highlight specific achievements that demonstrate your ability to drive sales and improve customer experience. Numbers speak volumes, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our awesome team at Brakes!
We think you need these skills to ace Lead Generation Team Manager in Fazeley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Generation Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for leading teams and driving results. Mention specific examples of how you've motivated teams in the past and how you can bring that energy to our team at StudySmarter.
Showcase Your Skills:Don’t forget to highlight your communication and problem-solving skills. We’re looking for someone who can inspire confidence and build strong relationships, so make sure these qualities come through in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at Brakes
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare examples of how you've developed team members and driven results in a sales environment, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to discuss how you align with their mission and how you can contribute to creating an empowering atmosphere for your team. This shows that you’re not just looking for a job, but a place where you can thrive.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as underperformance or team conflicts. Think through your approach to coaching and feedback, and be prepared to share real-life examples that demonstrate your problem-solving skills.
✨Showcase Your Customer-Centric Approach
Since the role emphasises a customer-centric approach, prepare to discuss how you’ve prioritised customer satisfaction in past roles. Highlight any initiatives you’ve led that improved customer experience, as this will show you understand the importance of this aspect in the business.
