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- Tasks: Provide 3rd line technical support for end-user technology, both onsite and remotely.
- Company: Join Sysco, a leading foodservice company, known for its innovation and customer service.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on food and entertainment.
- Why this job: Be part of a dynamic team, work with cutting-edge technology, and grow your career.
- Qualifications: Experience with Microsoft products, MDM platforms, and Apple devices is essential.
- Other info: Hybrid working model with travel required; driving license and own transport needed.
The predicted salary is between 36000 - 60000 £ per year.
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens a world of possibility.
EUC 3rd Line Engineer employer: Brakes
Contact Detail:
Brakes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC 3rd Line Engineer
✨Tip Number 1
Familiarize yourself with the specific EUC technologies mentioned in the job description, such as MDM, Windows 11, and Apple devices. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills during the interview process. Prepare examples of how you've effectively handled technical support issues while maintaining a friendly and professional demeanor.
✨Tip Number 3
Highlight your experience with helpdesk ticketing systems and problem management. Be ready to discuss specific incidents you've managed and how you ensured timely resolutions.
✨Tip Number 4
Since this role requires flexibility for travel, be prepared to discuss your transportation options and how you plan to manage travel between Sysco offices. This shows your commitment to the role and understanding of its requirements.
We think you need these skills to ace EUC 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with EUC technologies, MDM platforms, and customer service skills. Use keywords from the job description to align your qualifications with what Sysco is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background in IT support and knowledge of Microsoft products makes you a great fit for the position. Mention your ability to work both onsite and remotely.
Showcase Technical Skills: Clearly outline your technical skills related to Windows 10/11, Apple devices, and networking. Provide specific examples of how you've successfully managed incidents and supported end-users in previous roles.
Highlight Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, include examples of how you've provided exceptional customer service and collaborated with colleagues in a professional manner.
How to prepare for a job interview at Brakes
✨Show Your Technical Expertise
Be prepared to discuss your knowledge of EUC technologies, especially MDM, Windows 11, and Apple devices. Highlight any relevant experience you have with Microsoft products and how you've applied this knowledge in previous roles.
✨Demonstrate Customer Service Skills
Since the role emphasizes excellent customer service, think of examples where you've successfully resolved user issues. Show that you can communicate effectively and maintain a friendly demeanor even under pressure.
✨Discuss Problem Management Experience
Prepare to talk about your experience with incident management and root cause analysis. Be ready to explain how you've handled complex technical problems and what steps you took to ensure they were resolved efficiently.
✨Highlight Documentation Skills
Emphasize your ability to produce high-quality documentation for both technical and non-technical users. Discuss any tools or methods you use to keep documentation clear and accessible, as this is crucial for supporting other engineers.
