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For Companies At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a diverse and inclusive team at Sysco International.
- Benefits: Enjoy flexible working, competitive pay, and growth opportunities.
- Why this job: Be the first point of contact and make a real difference in tech support.
- Qualifications: Fluent in English and French with IT support experience.
- Other info: Embrace a culture that celebrates your unique talents and potential.
The predicted salary is between 30000 - 42000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non‑critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking / writing of English and French.
Key Responsibilities
- Address and resolve non‑major incidents and service requests, logging all activity in ServiceNow
- Deliver excellent customer service and professional support
- Escalate or reassign unresolved incidents to appropriate teams
- Analyse and resolve hardware / software issues using standard tools and methods
- Document case details clearly in ServiceNow, including steps taken and customer impact
- Meet / exceed defined performance metrics including CSat and QA standards
- Continuously build knowledge of company‑specific products and services
- Create / update knowledge articles to support First Call Resolution and self‑service
- Participate in after‑hours and on‑call rotations to ensure 24 / 7 support coverage
- Complete training objectives and uphold Sysco’s Mission and Values
Skills and Experience
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Strong customer service, listening, and communication skills
- Bilingual – English and French (required)
- Detail‑oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Ability to work remotely and as part of a team
- Familiarity with ITIL principles
Education and Certifications
- Degree or equivalent experience preferred
- ITIL V4 / ITSM certification preferred
- AWS and Microsoft MCSE certifications are a plus
- Proficient in Microsoft Office365
Additional Information
At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Service Desk Analyst - French Speaking in Belfast employer: Brakes
Contact Detail:
Brakes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - French Speaking in Belfast
✨Tip Number 1
Get to know the company culture before your interview. Check out Sysco's values and mission online, and think about how your own experiences align with them. This will help you show that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and French, try to have mock conversations or even write down some common support scenarios in both languages. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know about the team dynamics or how they handle customer service challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the Sysco family.
We think you need these skills to ace Service Desk Analyst - French Speaking in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight your bilingual abilities in English and French, as well as any relevant IT support experience.
Showcase Customer Service Skills: Since this role is all about providing top-notch support, emphasise your customer service experience. Share examples of how you've resolved issues or helped users in previous roles to demonstrate your capability.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your writing is easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brakes
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in both languages to boost your confidence.
✨Know Your Tech Inside Out
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Be prepared to discuss your experience with IT support environments and how you've used these tools to resolve issues in the past.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service. Think of specific examples where you’ve gone above and beyond for a customer or resolved a tricky situation. Highlighting these experiences will show that you understand the importance of customer satisfaction.
✨Prepare Questions About Company Culture
Sysco values diversity and inclusion, so come prepared with questions that reflect your interest in their culture. Ask about how they support team members from different backgrounds or how they encourage collaboration within the team.
