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- Tasks: Provide top-notch support to users, troubleshooting issues via phone, chat, and portal.
- Company: Join a leading food service company that values diversity and inclusion.
- Benefits: Enjoy remote work flexibility, competitive pay, and a supportive team environment.
- Why this job: Make a difference by helping others while developing your IT skills in a dynamic setting.
- Qualifications: Fluency in English and French, plus experience in IT support and ServiceNow.
- Other info: Embrace a culture where everyone can thrive and grow their career.
The predicted salary is between 30000 - 42000 £ per year.
A leading food service company in the UK is seeking a bilingual Service Desk Analyst to provide level 1 support to internal users. The role involves troubleshooting and resolving incidents via phone, portal, and chat.
Candidates must be fluent in English and French, have experience in IT support, and be skilled in using ServiceNow and Microsoft Office365.
This position promotes a diverse and inclusive culture where all employees can thrive. Hybrid and remote work is supported.
Bilingual Service Desk Analyst - French/English (Remote) in Belfast employer: Brakes
Contact Detail:
Brakes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Service Desk Analyst - French/English (Remote) in Belfast
✨Tip Number 1
Brush up on your bilingual skills! Since this role requires fluency in both French and English, practice common IT support phrases in both languages. This will help you communicate effectively during interviews and show off your language prowess.
✨Tip Number 2
Familiarise yourself with ServiceNow and Microsoft Office365. If you haven't used these tools recently, take some time to explore their features. Being able to discuss your experience with these platforms confidently can really set you apart from other candidates.
✨Tip Number 3
Prepare for common support scenarios! Think about how you would troubleshoot typical issues that users might face. Practising these scenarios can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from our platform, and it gives you a better chance of landing that interview. Plus, it shows you're keen on joining our diverse and inclusive culture!
We think you need these skills to ace Bilingual Service Desk Analyst - French/English (Remote) in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your fluency in both English and French. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When you’re writing your application, focus on your IT support experience. We’re looking for candidates who have hands-on experience with ServiceNow and Microsoft Office365, so be sure to mention any relevant roles or projects.
Be Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if it helps to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Brakes
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both French and English, make sure you're comfortable switching between the two languages. Practise common IT support phrases and troubleshooting scenarios in both languages to show your versatility.
✨Know Your Tech Inside Out
Familiarise yourself with ServiceNow and Microsoft Office365, as these are key tools for the job. Be prepared to discuss your previous experiences using these platforms and how you've resolved issues in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to walk through a few examples of how you've tackled IT support challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Embrace the Company Culture
This company values diversity and inclusion, so demonstrate your understanding and appreciation for these principles. Share any experiences you have that reflect your commitment to fostering an inclusive environment, whether in previous roles or personal initiatives.
