At a Glance
- Tasks: Create and manage customer accounts while delivering top-notch service.
- Company: Join Brakes, the UK's largest foodservice supplier with a vibrant culture.
- Benefits: Competitive salary, discounts on food, generous holidays, and career growth.
- Other info: Diverse and inclusive workplace where your unique talents are celebrated.
- Why this job: Be part of a dynamic team making a real impact in the food industry.
- Qualifications: Strong communication, organisational skills, and experience with SAP preferred.
The predicted salary is between 28089 - 28089 £ per year.
Account Creation Support Clerk
Ashford
£28,089 and excellent company benefits
37.5 hours per week Monday - Friday
Are you detail-oriented, proactive, and thrive in a fast-paced, customer-focused environment? Join our dynamic team as an Account Creation Support Clerk, where you'll play a vital role in creating and maintaining customer accounts while delivering exceptional service to both internal and external stakeholders.
As an Account Creation Support Clerk, you’ll be responsible for the end-to-end creation of customer accounts and hierarchies using SAP, Stibo, and Salesforce. You'll manage requests efficiently, keep stakeholders informed, and ensure that all tasks are completed to the highest standard and within agreed timeframes.
What you will be doing:
- Create customer accounts and hierarchies across all business sectors
- Maintain clear and proactive communication with Sales and customers regarding progress and timelines
- Take full ownership of customer account requests, ensuring timely and accurate completion
- Update internal systems and maintain data integrity according to established procedures
- Track and meet key performance indicators (KPIs) and service level agreements (SLAs)
- Provide support to Support Clerks and assist Management with ad hoc duties
About You:
- Exceptional customer service and communication skills
- Strong organisational skills and high attention to detail
- Excellent typing skills with a focus on accuracy
- Confidence working independently and as part of a team
- Intermediate Excel skills and strong overall IT literacy
- Experience with SAP
What you’ll get:
- A competitive salary
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance, with option to purchase more
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more…
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes is built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Account Creation Clerk in Ashford employer: Brakes
Brakes is an exceptional employer, offering a vibrant work culture that prioritises employee development and empowerment. Located in Tamworth, our Contact Centre provides a supportive environment where you can thrive as an Account Manager Team Manager, with access to comprehensive training, competitive bonuses, and generous discounts on our award-winning products. Join us to be part of a dynamic team that values your contributions and fosters real career growth within the world’s leading foodservice business.
StudySmarter Expert Advice🤫
We think this is how you could land Account Creation Clerk in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brakes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brakes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Creation Clerk in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brakes:Your cover letter is your chance to shine! Tell us why you want to work at Brakes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brakes!
How to prepare for a job interview at Brakes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
