At a Glance
- Tasks: Support customers with their queries and ensure smooth operations in a busy contact centre.
- Company: Join Brakes, a leading foodservice business delivering to restaurants, schools, and more.
- Benefits: Competitive salary, monthly bonuses, generous holiday allowance, and discounts on food products.
- Other info: Flexible part-time hours with real career growth opportunities in a dynamic team.
- Why this job: Be the hero for customers while developing your skills in a fun, inclusive environment.
- Qualifications: Strong communication skills and a passion for customer service; experience with SAP is a plus.
The predicted salary is between 14996 - 14996 £ per year.
Part Time Customer Support Advisor
Ashford/Remote
£14,996 per annum, plus an excellent monthly bonus and lots of great benefits.
Working 4 hours per day, any 5/7 days per week, opening hours 07:30 – 18:00. This will include weekend working on a rota basis (20 hours per week).
Start Date: 3rd August – Training is 5 weeks, working Monday to Friday 09:00 – 13:00 to complete this.
We are currently recruiting a talented and results-driven Customer Support Advisor to join our busy contact centre team.
The role:
- Our Customer Support Advisors are the smile on the end of the line, helping keep our customers’ businesses running smoothly.
- Multi-skilled across both sales and customer care functions.
- Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution, and managing service issues.
- Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty, and customer lifetime value.
- Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers.
- Ensure good communication links with various departments and utilise and follow internal policies.
- Self-motivated to deliver high productivity, achieve personal scorecard targets, and assist in the achievement of overall departmental KPIs.
- Take ownership of own personal development to maintain and develop knowledge of Brakes products, services, and processes.
- Meet and exceed quality targets in line with the Quality Framework.
You:
- You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods.
- You’ll enjoy working collaboratively with a dedicated focus on driving results.
- You will be resilient – accepting and learning from mistakes and building future solutions.
- Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Required skills and competencies:
- Be able to think quickly on your feet, enabling the best outcome for all customers.
- Fantastic problem-solving skills.
- Excellent communication skills.
- Great rapport-building ability – communication is key.
- A strong level of written and verbal communication, with great attention to detail.
- Be able to work in a busy and fast-paced environment.
- Experience on SAP would be desirable, but not essential – our training is second to none.
What you’ll get:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Locations
Part Time Customer Support Advisor in Ashford, Kent employer: Brakes
Brakes is an exceptional employer that values its employees and fosters a supportive work culture. As a Part Time Customer Support Advisor, you will enjoy a competitive salary, generous holiday allowance, and significant discounts on our award-winning products. With real career growth opportunities within Sysco, the world’s leading foodservice business, you will be part of a dedicated team that plays a vital role in feeding the nation while having fun along the way.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Support Advisor in Ashford, Kent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brakes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brakes and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Support Advisor in Ashford, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brakes.
Get Familiar with Our Brand:Before applying, take some time to learn about Brakes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brakes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brakes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brakes will surely appreciate.
