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- Tasks: Lead and motivate a team of Account Managers to achieve their best.
- Company: Brakes UK is the UK's largest foodservice supplier, delivering quality food nationwide.
- Benefits: Enjoy competitive pay, bonuses, discounts, generous holidays, and career growth opportunities.
- Why this job: Join a fun, empowering culture where your contributions truly matter and make an impact.
- Qualifications: 2+ years in a team management role, ideally in a sales-focused contact centre.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for everyone.
The predicted salary is between 27000 - 36000 £ per year.
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Working Monday to Friday 37.5
£32,123 plus an a competitive bonus structure – Excellent career development, discounted products and services and much more!
We are currently recruiting a for a Team Manager to join the Account Management team in Tamworth Contact Centre.
As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co-ordinating and delivering.
- To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
- Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
- A customer centric approach to business in all dealing with customers, peers, staff and suppliers
- Ability to proactively give feedback and act on feedback given – Champions a coaching culture
- Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
- Excellent communication, influencing and negotiation skills, both written and verbal
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
- Role model Brakes values at all times
- An ability to build and maintain good working relationships at all levels
- Leads, inspires and promotes confidence within a Team
- Exceptional customer handling skills and experience with strong problem solving capabilities
Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance, with option to purchase more
- Recognition awards and Incentives
- Pension
- Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more….
There’s a lot on offer, so what are you waiting for?
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We\’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes
Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Food and Beverage Services
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Team Manager - Account Manager employer: Brakes UK
Contact Detail:
Brakes UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Account Manager
✨Tip Number 1
Familiarise yourself with Brakes UK and their values. Understanding their commitment to diversity and inclusion will help you align your approach during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully managed and motivated teams in the past. Highlighting your experience in a contact centre environment will demonstrate your capability to lead the Account Management team effectively.
✨Tip Number 3
Research common KPIs in account management roles and be ready to discuss how you would set and achieve these for your team. This shows your results-oriented mindset and understanding of performance metrics.
✨Tip Number 4
Network with current or former employees of Brakes UK on platforms like LinkedIn. Gaining insights from them can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Team Manager - Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and account management. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and improving customer experiences. Mention how your previous roles align with the responsibilities outlined in the job description.
Showcase Your Achievements: Quantify your achievements in previous roles, such as sales targets met or exceeded, team performance improvements, or successful projects. This will help illustrate your results-oriented approach.
Demonstrate Cultural Fit: Brakes UK values diversity and inclusion. In your application, reflect on how you can contribute to their culture and support their mission of fostering a welcoming environment for all employees.
How to prepare for a job interview at Brakes UK
✨Show Your Leadership Skills
As a Team Manager, you'll be leading a team of Account Managers. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire others.
✨Understand the Company Culture
Brakes UK values diversity and inclusion, so it's essential to show that you align with their culture. Research the company’s values and be ready to discuss how you can contribute to fostering an inclusive environment. Share experiences where you've embraced diversity in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer handling skills. Prepare for scenario-based questions where you might need to demonstrate how you would handle specific challenges related to team management or customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Results Orientation
The role requires a results-oriented mindset. Be ready to discuss how you've achieved targets in previous positions, particularly in a sales or customer service context. Use metrics and KPIs to quantify your success and show how you can drive performance in the new role.