At a Glance
- Tasks: Lead a team to resolve delivery issues and improve service performance.
- Company: Join Brakes, a leading UK foodservice business with ambitious growth plans.
- Benefits: Training, development, and a supportive environment for real impact.
- Other info: Hybrid role with opportunities for career growth and influence.
- Why this job: Be a key player in enhancing customer satisfaction and operational efficiency.
- Qualifications: Experience in transport/logistics, strong people management, and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Join a leading UK foodservice business (part of Sysco) where customer service is directly tied to operational performance. This is a high-impact leadership role focused on resolving delivery issues, improving service performance, and driving continuous improvement across a fast-paced distribution network. You’ll be the bridge between operations, customers, and internal teams, ensuring issues are resolved at root cause, while leading a team to deliver consistently strong results.
What You’ll Do
- Lead and develop a team of administrators, including a dedicated resolution team
- Drive performance through coaching, feedback, and clear expectations
- Investigate and resolve complex delivery issues and customer disputes
- Use data and insights to identify root causes and implement improvements
- Collaborate across transport, operations, and commercial teams
- Manage change effectively and influence stakeholders at all levels
- Ensure high levels of customer satisfaction and operational efficiency
- Work with systems such as SAP, Salesforce, and Microsoft Office
Experience Required
- Experience in transport / distribution / logistics operations
- Proven people management and coaching capability
- Strong analytical and problem-solving skills
- Experience handling customer issues, complaints, or service recovery
- Ability to influence and manage stakeholders
- Comfortable working with data (Excel, reporting, KPIs)
- Foodservice / FMCG background
- Experience with SAP and Salesforce
Why Join Us?
At Brakes (part of Sysco), you’ll join a leading UK food distribution business with ambitious growth plans. We invest in our people, offering training, development, and a supportive environment where you can make a real impact.
