At a Glance
- Tasks: Lead and inspire a team of Account Managers to achieve their best.
- Company: Join Brakes, part of Sysco, the world’s leading foodservice business.
- Benefits: Competitive salary, discounts on food, generous holiday allowance, and career growth.
- Other info: Diverse and inclusive culture where everyone has a voice and opportunities.
- Why this job: Make a real impact by enhancing customer experience and driving team success.
- Qualifications: 2+ years in a team management role, strong communication, and problem-solving skills.
The predicted salary is between 32926 - 32926 £ per year.
Contact Centre Team Manager – Account Manager
Working Monday to Friday, 37.5 hours per week. £32,926 plus a competitive bonus structure.
We are currently recruiting an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre. This could be a hybrid opportunity for the right person.
Typical Responsibilities
- Directly manage and motivate a team of up to 12 Account Managers, developing each to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, including participation in projects as required.
- Identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring clear goals.
- Coach, advise, coordinate, and deliver as part of the team manager role.
- Explain goals and objectives clearly and communicate important messages to teams.
- Set KPIs aligned to business objectives, covering sales, service, cost, employee engagement, and customer satisfaction.
About You
- Natural people person and problem solver with a drive to deliver results, with minimum 2 years’ experience as a team manager or supervisor in a contact centre, managing a sales‑based team.
- Results‑oriented, confident, self‑motivated, positive attitude, strong commercial awareness.
- Customer‑centric approach to business in all dealings with customers, peers, staff, and suppliers.
- Proactively gives and acts on feedback, champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint).
- Excellent communication, influencing and negotiation skills, written and verbal.
- Outstanding planning and organisational skills, ability to work under pressure and prioritise in a deadline‑driven environment.
- Role model Brakes values at all times.
- Builds and maintains good working relationships at all levels.
- Leads, inspires and promotes confidence within a team.
- Exceptional customer handling skills and strong problem‑solving capabilities.
Benefits
- A competitive salary.
- Huge discount on all sorts of food and award‑winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities as part of Sysco, the world’s leading foodservice business.
Additional Information
At Brakes everyone is welcome. We are committed to fostering a diverse and inclusive culture where everyone has a voice and the same opportunities. We focus on potential as well as experience and support applicants through the recruitment process.
Account Manager Team Manager in Tamworth employer: Brakes UK
Brakes is an exceptional employer, offering a vibrant work culture in Tamworth that prioritises employee growth and development. With a competitive salary, generous holiday allowance, and unique benefits like substantial discounts on food products, we foster a supportive environment where every team member can thrive. Join us to be part of a diverse and inclusive team that values your contributions and encourages you to reach your full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Team Manager in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brakes UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brakes UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager Team Manager in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brakes UK:Your cover letter is your chance to shine! Tell us why you want to work at Brakes UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brakes UK!
How to prepare for a job interview at Brakes UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
