At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for users in the UK & Ireland.
- Company: Join Sysco International, a leader in fostering diversity and inclusion.
- Benefits: Enjoy a full-time role with competitive pay and a supportive work environment.
- Other info: Ideal for detail-oriented individuals who thrive in collaborative settings.
- Why this job: Make a difference by helping others while developing your IT skills.
- Qualifications: Experience in IT support and proficiency in ServiceNow required.
The predicted salary is between 25000 - 32000 € per year.
Sysco International is seeking a bilingual Service Desk Analyst to provide level 1 support to internal users in the UK & Ireland. This full-time, permanent role requires experience in IT support, proficiency in ServiceNow, and strong customer service skills.
Responsibilities include:
- Logging and addressing incidents
- Maintaining service quality
- Contributing to knowledge management
Ideal candidates are detail-oriented, have ITIL knowledge, and can work both independently and collaboratively. Join us in fostering a diverse and inclusive culture where everyone feels they belong.
Remote Swedish-Speaking IT Service Desk Analyst employer: Brakes UK
At Sysco International, we pride ourselves on being an excellent employer by offering a supportive and inclusive work environment that values diversity. Our employees benefit from ongoing professional development opportunities, competitive compensation, and a strong emphasis on work-life balance, all while working remotely in the UK & Ireland. Join us to be part of a team that not only prioritises service excellence but also fosters personal growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Swedish-Speaking IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Sysco International. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow skills and ITIL knowledge. We recommend practising common interview questions related to IT support and customer service to show you’re ready to tackle any challenge.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved issues in the past. This will demonstrate your ability to maintain service quality and contribute to knowledge management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Swedish-Speaking IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and any relevant skills, like your proficiency in ServiceNow. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst position. Share specific examples of how you've tackled IT issues in the past and how you can contribute to our diverse culture.
Show Off Your ITIL Knowledge:If you’ve got ITIL knowledge, flaunt it! Mention any certifications or training you have in your application. We value candidates who understand best practices in IT service management, so let us know how you can bring that expertise to the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Brakes UK
✨Know Your IT Support Basics
Brush up on your IT support fundamentals, especially around ServiceNow and ITIL practices. Be ready to discuss how you've handled incidents in the past and how you ensure service quality.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a user or resolved a tricky issue. This will show them you’re detail-oriented and committed to user satisfaction.
✨Familiarise Yourself with the Company Culture
Research Sysco International’s values and their commitment to diversity and inclusion. Be prepared to share how you can contribute to this culture and why it matters to you.
✨Practice Your Swedish
Since this role requires bilingual skills, practice speaking Swedish in a professional context. You might be asked to demonstrate your language proficiency during the interview, so be ready to switch languages smoothly.
