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- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, the UK's largest foodservice supplier with a vibrant culture.
- Benefits: Competitive salary, discounts on products, generous holiday allowance, and career growth.
- Other info: Diverse and inclusive workplace where your unique talents are celebrated.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: 2+ years in a team manager role, ideally in a contact centre.
The predicted salary is between 32926 - 32926 £ per year.
£32,926 plus a competitive bonus structure. Excellent career development, discounted products and services, and much more. We are currently recruiting a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager you will lead and motivate a team of up to 12 Lead Generation Executives. You will be directly accountable for recruiting, selecting, and developing your team, fostering a culture of empowerment where every sales and service opportunity is realised. We will provide the training and support you need, and you will be a valuable member of the team, contributing to the success of our business while working with a great group of people and enjoying a fun environment.
Typical Responsibilities
- Directly manage and motivate up to 12 Lead Generation Executives, ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, including participation in projects as required by the business.
- Identify opportunities to improve revenue and customer experience.
- Manage the sales pipeline and prospecting activities.
- Motivate the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- Perform a mixture of coaching, advisory, coordinating, and delivering tasks.
- Explain goals and objectives clearly and deliver important messages to teams.
- Set KPIs aligned to business objectives, covering sales, service, cost, employee engagement, and customer satisfaction.
About You
- A natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales‑based team.
- Results‑oriented, confident, self‑motivated, and positive with strong commercial awareness.
- Customer‑centric approach in all interactions with customers, peers, staff, and suppliers.
- Proactive feedback giver and receiver, championing a coaching culture.
- Computer literate and confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, able to work under pressure and prioritise in a deadline‑driven environment.
- Role model Brakes values at all times.
- Builds and maintains good working relationships at all levels.
- Leads, inspires, and promotes confidence within a team.
- Exceptional customer handling skills with strong problem‑solving capabilities.
Benefits
- A competitive salary.
- Huge discount on a wide range of food and award‑winning products.
- Generous holiday allowance, with the option to purchase additional days.
- Recognition awards and incentives.
- Pension scheme.
- Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibilities.
- And much more…
Additional Information
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’; we want you to help define it and actively celebrate the unique talents of each and every colleague. We focus more on who you are and your potential rather than just your CV. We are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated, and enjoys equal opportunities. We work hard to ensure everyone feels part of our business, caring for one another and connecting the world through food and trusted partnerships. We recognise that Brakes can only thrive when everyone belongs and we do everything we can to support you during the application process. If you need adjustments, speak to our resourcing team who will be happy to help.
Brakes Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes delivers the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes, and hospitals. Our customers depend on us, and our 8,000‑strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Outbound Lead Team Manager employer: Brakes UK
Contact Detail:
Brakes UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Lead Team Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. This will help you demonstrate your skills and experience effectively during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics and the company's goals. This shows that you're engaged and ready to contribute to their success.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and you can easily keep track of your progress. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Outbound Lead Team Manager
Some tips for your application 🫡
Show Your Leadership Skills: As a Team Manager, we want to see how you lead and motivate others. Share examples from your past experiences where you've successfully managed a team, highlighting your coaching and development skills.
Be Customer-Centric: We value a customer-centric approach, so make sure to include instances where you've gone above and beyond for customers. This will show us that you understand the importance of customer satisfaction in driving results.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with our needs.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps streamline the process and ensures your application gets the attention it deserves!
How to prepare for a job interview at Brakes UK
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience managing teams, especially in a sales environment. Prepare examples of how you've motivated your team and achieved results, as this role is all about leading and inspiring others.
✨Understand the Company Culture
Brakes values a diverse and inclusive culture, so do your homework on their values and mission. Be ready to discuss how you can contribute to this culture and help define it with your unique talents.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and coaching abilities. Think of specific scenarios where you've successfully handled challenges or improved team performance, and be ready to share these stories.
✨Showcase Your Customer-Centric Approach
Since the role involves enhancing customer experience, prepare to discuss how you've prioritised customer needs in past roles. Highlight any strategies you've implemented to improve customer satisfaction and drive sales.