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- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes UK, the UK's largest foodservice supplier with a vibrant culture.
- Benefits: Enjoy competitive salary, bonuses, discounts on food, and generous holiday allowance.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 2+ years in a team manager role, ideally in a contact centre.
- Other info: Diverse and inclusive workplace where your unique talents are celebrated.
The predicted salary is between 27000 - 36000 £ per year.
As a Brakes Team Manager responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co‑ordinating and delivering.
- To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
- Results Orientated – Confident, self‑motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealing with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given – Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem solving capabilities.
What We Offer:
- Huge discount on all sorts of lovely food and award‑winning products.
- Generous holiday allowance, with option to purchase more.
- Recognition awards and Incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more….
Additional Information:
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
About Brakes:
Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000‑strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Lead Generation Team Manager employer: Brakes UK
Contact Detail:
Brakes UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Generation Team Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Brakes UK on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and lead generation. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your people skills! During interviews, share specific examples of how you've motivated teams in the past. This will highlight your leadership style and fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. We love seeing candidates who are proactive!
We think you need these skills to ace Lead Generation Team Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share your passion for leading teams and driving results.
Tailor Your Application: Make sure to customise your application for the Lead Generation Team Manager role. Highlight your relevant experience in managing sales teams and how you've motivated others to achieve their goals. We love seeing specific examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and skills. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Brakes UK
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience managing teams, especially in a contact centre environment. Prepare examples of how you've motivated your team and improved performance, as this will show that you're the right fit for leading Lead Generation Executives.
✨Demonstrate Your Customer-Centric Approach
Brakes values a customer-centric approach, so be ready to discuss how you've handled customer interactions in the past. Share specific instances where you went above and beyond to enhance customer satisfaction, as this aligns with their core values.
✨Showcase Your Problem-Solving Abilities
As a Team Manager, you'll need to tackle challenges head-on. Prepare to discuss situations where you've successfully resolved issues within your team or with customers. Highlight your problem-solving skills and how they contributed to achieving team goals.
✨Be Ready to Discuss KPIs
Understand the key performance indicators (KPIs) relevant to the role and be prepared to discuss how you've met or exceeded them in previous positions. This shows that you’re results-oriented and understand the importance of aligning with business objectives.