At a Glance
- Tasks: Provide top-notch support to Sysco users via phone, chat, and portal.
- Company: Join Sysco, a diverse and inclusive company that values your unique talents.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for growth.
- Other info: Embrace a culture where everyone belongs and thrives.
- Why this job: Be the first point of contact and make a real difference in user experience.
- Qualifications: Fluent in English and Swedish with experience in IT support.
The predicted salary is between 25000 - 35000 € per year.
Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.
Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
- Deliver excellent customer service and professional support
- Escalate or reassign unresolved incidents to appropriate teams
- Analyse and resolve hardware/software issues using standard tools and methods
- Document case details clearly in ServiceNow, including steps taken and customer impact
- Meet/exceed defined performance metrics including CSat and QA standards
- Continuously build knowledge of company-specific products and services
- Create/update knowledge articles to support First Call Resolution and self-service
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage
- Complete training objectives and uphold Sysco's Mission and Values
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Strong customer service, listening, and communication skills
- Bilingual – English and Swedish (required)
- Detail-oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Ability to work remotely and as part of a team
- Familiarity with ITIL principles
- Degree or equivalent experience preferred
- ITIL V4 / ITSM certification preferred
- AWS and Microsoft MCSE certifications are a plus
- Proficient in Microsoft Office365
At Sysco International everyone is welcome. We don't want you to fit our culture; we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don't just look at your CV, we're more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognize that Sysco International can only thrive when everyone feels they belong.
Service Desk Analyst - Swedish Speaking in Hemel Hempstead employer: Brakes UK
At Sysco International, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a culture where every employee can thrive. As a Service Desk Analyst, you'll enjoy a supportive work environment that encourages professional growth and development, while also benefiting from flexible working arrangements and a commitment to maintaining high service standards. Join us in our mission to connect the world through food and trusted partnerships, where your unique talents will be celebrated and your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Research Sysco's values, mission, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your language abilities. You might even want to prepare some common IT support phrases in Swedish to impress your interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former Sysco employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your bilingual abilities in English and Swedish, and any relevant IT support experience to catch our eye!
Showcase Customer Service Skills:Since this role is all about providing top-notch support, include examples of how you've delivered excellent customer service in the past. We love seeing how you’ve made a difference for users!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brakes UK
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice speaking and writing in both languages. You might even want to prepare some common phrases or technical terms related to IT support in both languages to show your confidence.
✨Know Your Tools
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. If you can, try to get hands-on experience or watch tutorials. Being able to discuss how you've used these tools in past roles will impress the interviewers.
✨Demonstrate Customer Service Excellence
Prepare examples from your previous experience where you provided outstanding customer service. Think about specific situations where you resolved issues effectively and how you communicated with users. This will highlight your ability to meet the high service quality expected at Sysco.
✨Show Your Team Spirit
Sysco values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to solve problems or improve processes. This will demonstrate that you’re not just a lone wolf but someone who contributes positively to a team environment.
