At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for users in the UK & Ireland.
- Company: Join Sysco International, a leader in fostering diversity and inclusion.
- Benefits: Enjoy a full-time role with competitive pay and a supportive work environment.
- Other info: Ideal for detail-oriented individuals who thrive in collaborative settings.
- Why this job: Make a difference by helping others while developing your IT skills.
- Qualifications: Experience in IT support and proficiency in ServiceNow required.
The predicted salary is between 30000 - 40000 € per year.
Sysco International is seeking a bilingual Service Desk Analyst to provide level 1 support to internal users in the UK & Ireland. This full-time, permanent role requires experience in IT support, proficiency in ServiceNow, and strong customer service skills.
Responsibilities include:
- Logging and addressing incidents
- Maintaining service quality
- Contributing to knowledge management
Ideal candidates are detail-oriented, have ITIL knowledge, and can work both independently and collaboratively. Join us in fostering a diverse and inclusive culture where everyone feels they belong.
Remote Swedish-Speaking IT Service Desk Analyst in England employer: Brakes UK
At Sysco International, we pride ourselves on being an excellent employer by offering a supportive and inclusive work environment that values diversity. Our employees benefit from ongoing professional development opportunities, competitive compensation, and a strong emphasis on work-life balance, all while working remotely in the UK & Ireland. Join us to be part of a team that not only prioritises service excellence but also fosters personal growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Swedish-Speaking IT Service Desk Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Sysco International. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow skills and ITIL knowledge. We recommend practising common interview questions related to customer service and incident management to show you're ready to tackle any challenge.
✨Tip Number 3
Show off your detail-oriented nature! During interviews, share specific examples of how you've successfully logged and addressed incidents in the past. This will demonstrate your ability to maintain service quality.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Swedish-Speaking IT Service Desk Analyst in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and any relevant skills, like your proficiency in ServiceNow. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst position. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our diverse culture.
Show Off Your ITIL Knowledge:If you’ve got ITIL knowledge, flaunt it! Mention any certifications or training you have, and give examples of how you’ve applied ITIL principles in your previous roles. This will show us that you understand the importance of maintaining service quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Brakes UK
✨Know Your IT Support Basics
Brush up on your IT support fundamentals, especially around ServiceNow and ITIL practices. Be ready to discuss how you've handled incidents in the past and how you ensure service quality.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a user or resolved a tricky issue. This will show your potential employer that you can handle their internal users with care.
✨Demonstrate Your Detail Orientation
Since the role requires attention to detail, be prepared to discuss how you manage tasks and ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference in your previous roles.
✨Emphasise Teamwork and Independence
This position requires both independent work and collaboration. Think of examples that showcase your ability to thrive in both settings. Highlight how you contribute to team goals while also being self-sufficient when needed.
