At a Glance
- Tasks: Be the friendly voice helping customers with their orders and queries.
- Company: Join Brakes, the UK's largest foodservice supplier, delivering quality food nationwide.
- Benefits: Enjoy a competitive salary, discounts on food, generous holidays, and career growth.
- Other info: Embrace diversity and help shape an inclusive workplace where everyone belongs.
- Why this job: Make a real difference in people's lives while having fun in a supportive team.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28110 - 28110 £ per year.
£28,110 per annum, plus an excellent monthly bonus and lots of great benefits. Working 5/7 days per week, opening hours 0730 – 1800. This will include weekend working on a rota basis.
Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation.
We are currently recruiting a talented and results driven Customer Support Advisor to join our busy contact centre team in our Contact Centre.
The role:
- Our Customer Support Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers’ businesses running smoothly.
- You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!
- Multi skilled across both sales and customer care functions.
- Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues.
- Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value.
- Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers.
- Ensure good communication links with various departments and utilise and follow internal policies.
- Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s.
- Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process.
- Meet and exceed quality targets in line with the Quality Framework.
You:
- You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods.
- You’ll enjoy working collaboratively with a dedicated focus on driving results.
- You will be resilient – accepting and learning from mistakes and building future solutions.
- Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Required skills and competencies:
- Be able to think quickly on your feet, enabling the best outcome for all customers.
- Fantastic problem solving skills.
- Excellent communication skills.
- Great rapport building ability – communication is key.
- A strong level of written and verbal communication, with a great attention to detail.
- Be able to work in a busy and fast paced environment.
- Experience on SAP would be desirable, but not essential – our training is second to none.
What you’ll get:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
There’s a lot on offer, so what are you waiting for? Bring your whole self to work. #BelongAtBrakes.
At Brakes we’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
FEED YOUR AMBITION. DELIVER YOUR FUTURE.
Additional Information:
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Customer Support Advisor in Ashford employer: Brakes UK
Brakes UK in Tottenham is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With competitive salaries, attractive bonuses, and a focus on building strong customer relationships, employees are empowered to maximise their potential while enjoying the benefits of a supportive team environment. The company's commitment to excellence in the food industry ensures that every team member plays a vital role in driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brakes UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brakes UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brakes UK:Your cover letter is your chance to shine! Tell us why you want to work at Brakes UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brakes UK!
How to prepare for a job interview at Brakes UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
