At a Glance
- Tasks: Provide top-notch support to Sysco users via phone, chat, and portal.
- Company: Join Sysco International, a diverse and inclusive workplace that values your unique talents.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Embrace a culture where everyone belongs and thrives, with excellent career development opportunities.
- Why this job: Be the first point of contact and make a real difference in users' experiences.
- Qualifications: Fluent in English and Swedish with experience in IT support and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Additional Information
At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Swedish/English Service Desk Analyst (Remote) in Tamworth employer: Brakes Food Shop
At Sysco International, we pride ourselves on being an exceptional employer that values diversity and inclusion, ensuring every employee feels appreciated and empowered. Our remote Service Desk Analyst role offers a supportive work culture with opportunities for professional growth, where your unique talents help shape our collective success. With a commitment to high service quality and a focus on employee well-being, Sysco is dedicated to fostering an environment where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Swedish/English Service Desk Analyst (Remote) in Tamworth
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common Service Desk Analyst questions and practice your answers. Don’t forget to highlight your bilingual skills in Swedish and English – that’s a major plus!
✨Tip Number 3
Show off your problem-solving skills during the interview. Use real-life examples of how you’ve tackled technical issues before. Sysco loves candidates who can think on their feet and resolve incidents efficiently.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process smooth and straightforward for you.
We think you need these skills to ace Swedish/English Service Desk Analyst (Remote) in Tamworth
Some tips for your application 🫡
Show Off Your Bilingual Skills:Since this role requires fluency in both Swedish and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous experience, focus on roles where you've provided IT support or worked in a Service Desk environment. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Clear and Concise:In your application, clarity is key! Use straightforward language and structure your responses well. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brakes Food Shop
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Swedish and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing common service desk scenarios.
✨Know Your Tools
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, and think of specific examples where you successfully logged, troubleshot, or resolved incidents.
✨Showcase Your Customer Service Skills
Sysco values excellent customer service, so prepare to share examples of how you've handled difficult situations or provided exceptional support in previous roles. Highlight your listening skills and ability to communicate effectively, as these are crucial for a Service Desk Analyst.
✨Understand ITIL Principles
Even if you’re not an ITIL expert, having a basic understanding of ITIL principles can set you apart. Brush up on key concepts and be prepared to discuss how they apply to service desk operations, especially in relation to incident management and service delivery.
