At a Glance
- Tasks: Lead and motivate a dynamic team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, a leading foodservice business with a vibrant culture.
- Benefits: Enjoy competitive salary, generous holiday allowance, and amazing discounts on products.
- Other info: Diverse and inclusive workplace where your unique talents are celebrated.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 2+ years in a team management role, ideally in a contact centre.
The predicted salary is between 32926 - 40000 € per year.
Working Monday to Friday 37.5 hours at £32,926 plus a competitive bonus structure. Excellent career development, discounted products and services, and much more!
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating, and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results oriented – confident, self-motivated, and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff, and suppliers.
- Ability to proactively give feedback and act on feedback given – champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, including Excel, Word, PowerPoint, etc.
- Excellent communication, influencing, and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires, and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
Benefits:
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
At Brakes, everyone is welcome. We don’t want you to ‘fit our culture’; we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV; we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated, and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes, and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application.
Lead Generation Team Manager in Tamworth employer: Brakes Food Shop
Brakes is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where every team member is empowered to reach their full potential. Located in Tamworth, our Contact Centre provides a vibrant environment with competitive salaries, generous benefits including discounts on products, and a commitment to diversity and inclusion, ensuring that everyone feels valued and has the opportunity to thrive. Join us to be part of a dynamic team that celebrates unique talents and fosters a sense of belonging while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Generation Team Manager in Tamworth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Brakes' values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Lead Generation Team Manager, you'll need to inspire and motivate your team. Think of examples from your past where you've successfully led a group or resolved conflicts – these stories will make you stand out.
✨Tip Number 3
Be ready to discuss KPIs! Brush up on how you've met or exceeded targets in previous roles. Showing that you understand the importance of performance metrics will demonstrate your results-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Brakes team and ready to contribute to their success.
We think you need these skills to ace Lead Generation Team Manager in Tamworth
Some tips for your application 🫡
Show Your Leadership Skills:When applying for the Lead Generation Team Manager role, make sure to highlight your experience in leading and motivating teams. We want to see how you've empowered others and driven results in your previous roles.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language to explain your achievements and how they align with our goals. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to the specific role at Brakes. Mention how your skills and experiences directly relate to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Brakes Food Shop
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a great team manager. Research effective team management strategies and think about how you can motivate and develop your future team of Lead Generation Executives. Be ready to share specific examples of how you've successfully led teams in the past.
✨Showcase Your Coaching Skills
Since the role involves coaching and developing others, prepare to discuss your approach to feedback and performance improvement. Think of instances where you've helped team members grow and how you foster a culture of empowerment. This will demonstrate your commitment to nurturing talent.
✨Align with Company Values
Brakes values diversity and inclusion, so be sure to highlight your experience in fostering an inclusive environment. Share stories that reflect your ability to build relationships at all levels and how you’ve contributed to a positive workplace culture. This will resonate well with their mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer handling skills. Prepare for hypothetical scenarios related to team management and customer interactions. Practising your responses will help you articulate your thought process clearly during the interview.
