At a Glance
- Tasks: Lead a team to enhance customer satisfaction and resolve complex inquiries.
- Company: Join Brakes, the UK's largest foodservice supplier, part of Sysco.
- Benefits: Enjoy generous holiday, pension scheme, discounts, and ongoing training.
- Other info: We celebrate diversity and foster an inclusive culture where everyone belongs.
- Why this job: Make a real impact in a growing company that values your unique talents.
- Qualifications: Experience in coaching teams, managing change, and using data insights.
The predicted salary is between 30000 - 40000 £ per year.
Requirement any 5 from 7 days with the flexibility to work day shift between 9:00 and 17:00 typically Monday to Friday (39 hrs). Brakes is a top UK food business and a proud part of Sysco – the world's leading foodservice company. We’re growing across the country and aiming to be the absolute best in our industry.
A satisfying role: We are looking for a proactive and detail-oriented Customer Service Manager to enhance customer satisfaction and loyalty by supporting initiatives and providing direct support to customers and internal teams. You’ll have a full scope of customer incentives. Act as a liaison across teams to ensure root causes of issues are resolved, ensuring complex inquiries and audit disputes are handled professionally, providing data-driven solutions. Manage a team of administrators, including the resolution team to drive team performance by setting expectations, managing change, and consistently providing feedback and coaching.
What you bring to the mix:
- Strong commercial awareness and the ability to motivate everyone to achieve targets.
- Analytical thinking and the ability to create data-driven change plans.
- Experience coaching a team, and people management, driving performance across multiple sites.
- Extensive experience balancing operational needs, customer and commercial expectations.
- The ability to manage change within a team and influence others.
- Multiple stakeholder management skills that drive a culture of two-way feedback.
- A focus on continuous improvement and using data insights, trends, and team input to improve processes.
- Experience using Microsoft Office, knowledge of SAP and CRM systems (e.g., Salesforce).
- CPC holder desired or someone with the willingness to acquire CPC within your first year.
Bags of benefits: We take care of our people. On our team, you’ll be able to take your pick from everything from a pension scheme and generous holiday to family-friendly flexibility and ongoing training. You’ll get fantastic discounts on our delicious products too.
Additional Information: At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes: Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Customer Service Manager in Tamworth employer: Brakes Food Shop
Brakes is an exceptional employer that prioritises the well-being and development of its employees, offering a range of benefits including a pension scheme, generous holiday, and family-friendly flexibility. With a strong commitment to diversity and inclusion, Brakes fosters a supportive work culture where every team member's unique talents are celebrated, and opportunities for growth and training are abundant. Join us in a rewarding role as Customer Service Manager, where you can make a meaningful impact while enjoying fantastic discounts on our quality products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to current employees at Brakes on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service management. Think about how you can showcase your analytical thinking and team management skills – they want to see how you can drive performance!
✨Tip Number 3
Show off your passion for food and customer satisfaction during interviews. Brakes is all about connecting through food, so let them know why you’re excited about being part of their mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Brakes family.
We think you need these skills to ace Customer Service Manager in Tamworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in coaching teams and managing change, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Data Skills:Since this role involves creating data-driven solutions, don’t forget to mention your analytical thinking and experience with tools like Microsoft Office, SAP, or CRM systems. We love seeing how you’ve used data to improve processes in your previous roles!
Emphasise Team Management Experience:We’re looking for someone who can motivate and manage a team effectively. Share examples of how you've driven performance and provided feedback in past positions. This will help us understand your leadership style and how you can fit into our culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Brakes!
How to prepare for a job interview at Brakes Food Shop
✨Know Your Stuff
Before the interview, make sure you understand Brakes' mission and values. Familiarise yourself with their products and services, as well as the role of a Customer Service Manager. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare examples of how you've successfully coached and motivated teams in the past. Highlight your experience in managing change and driving performance, as this will resonate well with the interviewers.
✨Be Data-Driven
Brakes values analytical thinking and data-driven solutions. Come prepared with examples of how you've used data insights to improve processes or resolve customer issues. This will show that you can bring a strategic approach to the role.
✨Emphasise Your People Skills
The ability to manage multiple stakeholders and foster a culture of feedback is crucial. Be ready to discuss how you've built relationships across teams and handled complex inquiries. This will demonstrate your capability to act as a liaison and enhance customer satisfaction.
