Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support and troubleshoot issues for users in both English and Swedish.
- Company: Brakes Food Shop, a diverse and inclusive workplace in Portishead.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Embrace a culture that values diversity and inclusion.
- Why this job: Join a dynamic team and make a difference in customer service every day.
- Qualifications: Fluency in English and Swedish, IT support experience, and strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Brakes Food Shop is seeking a Service Desk Analyst to join their team in Portishead. This bilingual role requires fluency in English and Swedish, offering level 1 support to users.
Responsibilities include:
- Troubleshooting and resolving incidents
- Documenting activities in ServiceNow
- Ensuring high-quality customer service
Candidates should have experience in IT support, strong communication skills, and certifications like ITIL V4. This position promotes a diverse and inclusive culture at Brakes Food Shop.
Remote Swedish-Speaking Service Desk Specialist in Portishead employer: Brakes Food Shop
Contact Detail:
Brakes Food Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Swedish-Speaking Service Desk Specialist in Portishead
✨Tip Number 1
Make sure you brush up on your Swedish and English skills before the interview. Practising common IT support scenarios in both languages can really help us stand out as candidates.
✨Tip Number 2
Familiarise yourself with ServiceNow if you haven't already. Knowing how to document activities and resolve incidents using this tool will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight your customer service experience during interviews. We want to demonstrate our ability to provide high-quality support, so share specific examples of how you've helped users in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're genuinely interested in joining the Brakes Food Shop team.
We think you need these skills to ace Remote Swedish-Speaking Service Desk Specialist in Portishead
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your fluency in both English and Swedish. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When you’re writing your application, focus on your IT support experience. We love seeing how you've tackled troubleshooting and resolved incidents in the past. Make it relevant to what we do at Brakes Food Shop!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points if it helps, and make sure to document your activities and achievements well—just like you would in ServiceNow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brakes Food Shop
✨Brush Up on Your IT Support Skills
Make sure you're well-versed in the common issues users face and how to resolve them. Familiarise yourself with troubleshooting techniques and be ready to discuss your past experiences in IT support, especially any specific incidents you've resolved.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both English and Swedish, practice switching between the two languages. Be prepared to answer questions in both languages during the interview to demonstrate your proficiency and comfort level.
✨Know Your Tools
Get familiar with ServiceNow or similar ticketing systems. If you have experience using these tools, be ready to share specific examples of how you've documented activities or resolved incidents in the past.
✨Emphasise Customer Service Excellence
Brakes Food Shop values high-quality customer service, so think of examples where you've gone above and beyond for a user. Prepare to discuss how you handle difficult situations and ensure customer satisfaction.