At a Glance
- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, part of Sysco, a leading foodservice business with a fun culture.
- Benefits: Competitive salary, generous holiday allowance, discounts on products, and recognition awards.
- Other info: Exciting career growth opportunities and a supportive team atmosphere.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
The predicted salary is between 32926 - 32926 £ per year.
£32,926 plus a competitive bonus structure. Excellent career development, discounted products and services and much more!
We are recruiting a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co‑ordinating and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
- Results Orientated – Confident, self‑motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given – Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, Excel, Word, PowerPoint etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem solving capabilities.
- Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.
There’s a lot on offer, so what are you waiting for? Huge discount on all sorts of lovely food and award‑winning products. Generous holiday allowance, with option to purchase more. Recognition awards and Incentives. Pension. Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility. And much more….
Outbound Lead Team Manager employer: Brakes Food Shop
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where team collaboration and personal growth are at the forefront. With competitive salaries, generous holiday allowances, and extensive training opportunities, employees are empowered to reach their full potential while enjoying significant discounts on a range of award-winning products. Join us to be part of a dynamic team that values your contributions and fosters a fun, engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Lead Team Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the role of Team Manager, making you feel more confident when it counts.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've motivated teams in the past. Highlighting your ability to energise and develop others will resonate well with the hiring managers looking for a Team Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Outbound Lead Team Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Outbound Lead Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase your results-oriented mindset. We want to see how you’ve led teams to success!
Showcase Your People Skills:As a natural people person, it’s crucial to demonstrate your ability to build relationships and motivate others. Use examples from your past roles where you’ve inspired your team or resolved conflicts effectively. We love seeing those soft skills in action!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your achievements and how they align with our goals. We appreciate a well-structured application that gets straight to the heart of what you can bring to the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at StudySmarter!
How to prepare for a job interview at Brakes Food Shop
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare examples of how you've developed team members and driven results in a sales environment, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research Brakes and their values. Be ready to discuss how you align with their culture of empowerment and customer-centric approach. Showing that you understand and fit into their ethos can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and coaching abilities. Think of specific situations where you successfully handled challenges or improved team performance, and be ready to share these stories during the interview.
✨Showcase Your Communication Skills
As a Team Manager, strong communication is key. Practice explaining complex ideas simply and clearly. During the interview, demonstrate your ability to influence and negotiate effectively, as this will be crucial in your role.
